At Initiative, we are looking for a rockstar Client Advisor with digital and 360 media expertise.
The main mission is to ensure business continuity and growth in business of our clients by an experienced Client Advisor. Most importantly, we are looking for a true teamplayer who manages the end to end responsibility of the daily digital business of a client portfolio through existing & new technologies. If you are one, please continue the reading to check the full offer.
What are the responsibilities?
ACCOUNT MANAGEMENT
- Be the extended business partner of the clients
- Understand client business and its yearly objectives at business, marketing, communication and media level
- Detect clients’ needs regarding any communication issue and broader, and anticipate to it
- Build long lasting relationship with marketing/media executives on client side and all key decision makers at the client
- Maintain appropriate responsive working relationship with client as well as with appropriate staff at client agencies and vendors
- Advise client about any communication and consulting opportunities and support where possible
- Be proactive regarding new trends and any relevant propositions for the client
- Ensure & follow up of client satisfaction (NPS based)
- Be accessible for any question of the client
- Manage and compensate mistakes if they arise, mitigate risks
360° MEDIA EXPERTISE
- Listen to the clients’ needs and expectations and translate briefings into concrete and realistic solutions
- Work closely with your direct manager and Tactical Planner (and designated experts) to design strategic and tactical performance plans
- Present media plans and offers to the client
- Ensure and interpret research data, media/marketing information and competitive reports
- Ensure and present information and results regarding campaigns for the client
- Use all planning tools according to the regional/national guidelines
- Brief and attend briefings for diversified services
- Follow up of performance and adjust if necessary together with clients
BUDGET MANAGEMENT
- Monitor the client budgets during the execution of the plan
- Work closely with Kinesso & Magna -our the expertise departments- to ensure correct planning
- Monitor client billing and resolve any related issues
Are you the one?
- Experienced in digital services, profound understanding of digital expertise
- Pro-active, initiative taking person: think, propose & do
- Orchestrating, coordinating, troubleshooting and problem solving attitude
- High quality standards
- Empathic qualities: knows how to deal with a variety of people under stress
- NL, FR, ENG
- Outstanding communication and interpersonal skills
- An excellent client service approach and ability to multitask with great attention to detail.
- Priority establisher and multiple projects to completion manager under tight deadlines.
- Stress resistant and great planning and organizing skills.
- Curious, the willingness to learn and a healthy appetite to expand knowledge.
- Positive mindset and team attitude.
- Performance / KPI driven mindset
- Team player, loves working with internal and external stakeholders
Skills Required
- Experience in digital services and media
- Fluency in NL, FR, ENG
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple projects
- Team player with a positive mindset
IPG Mediabrands Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPG Mediabrands and has not been reviewed or approved by IPG Mediabrands.
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Leave & Time Off Breadth — Time off options such as discretionary/unlimited PTO, company-wide Appreciation Weeks, and Wellness Days are positioned as key parts of the package. Feedback suggests these programs meaningfully support flexibility and recovery.
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Retirement Support — A 401(k) with a clearly stated company match, vesting schedule, and access to an ESPP signal strong long-term savings support. Feedback suggests the savings plan is a notable strength within total rewards.
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Parental & Family Support — Paid family benefits and substantial parental leave are highlighted across materials. Feedback suggests caregivers can access meaningful paid time away, with specifics varying by agency and location.
IPG Mediabrands Insights
What We Do
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialized business units Healix, KINESSO, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com
