Client Advisor

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.

As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.

From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

About the position:

We’re excited to announce the opening of our second UK showroom, Manchester, and we want you to join the team! As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful new showroom with a start date of around September/ October. The address of the showroom will be on Police street, M2 7LQ and will be a Tuesday-Saturday roster with varying hours between 8am-7pm.

If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key Responsibilities include:

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes.
• Coordinate aftercare services consultations including resizing, creating invoices, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives.
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, inventory, and managing postage tasks as required.

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry.
• High attention to detail and commitment to providing exceptional client experiences.
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes.
• Ability to work effectively as part of a team to achieve common goals.
• The right to work in the UK.
• Capacity to work on a Tuesday – Saturday roster consistently with varying hours between 8am-7pm.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Manchester, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered! #cullenjewellery