Client Advisor - Sloane Street

Posted 8 Days Ago
Be an Early Applicant
London, Greater London, England, GBR
In-Office
Mid level
Beauty
The Role
Provide luxury-level client service, achieve sales and KPIs, build long-term client relationships, execute client development strategies and omnichannel clienteling, maintain operational excellence (inventory, reservations, transfers), and contribute to an inclusive team culture.
Summary Generated by Built In

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.  

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.  

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 
 

As Tiffany Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections. 
 

Thoughtful 

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette 
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.) 
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference 
 

Curious 

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
• Connect with clients and team members by asking strategic questions and establishing lasting relationships 
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services) 
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
 
Optimistic 
 
• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy 
 

Your Profile

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Passion for luxury retail environments; jewelry / watch expertise is a plus
• Collaborative team player with strong interpersonal and communication skills 
• Thoughtful and service-oriented with knowledge of luxury etiquette
• Experienced in deploying sales strategies and clienteling initiatives
• Digitally-savvy and at ease with omnichannel tools
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.      
 

Preferred

• Proficiency in multiple languages 
• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work 
 

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. 
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.

Skills Required

  • Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
  • Experienced sales and clienteling professional in an omnichannel luxury environment
  • Proven track record in achieving sales results and cultivating relationships with a diverse client base
  • Passion for luxury retail environments; jewelry / watch expertise is a plus
  • Collaborative team player with strong interpersonal and communication skills
  • Thoughtful and service-oriented with knowledge of luxury etiquette
  • Experienced in deploying sales strategies and clienteling initiatives
  • Digitally-savvy and at ease with omnichannel tools
  • Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
  • Must have authorization to work in the United States or in the country where the position is based
  • Proficiency in multiple languages
  • A college/university degree
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

Tiffany & Co. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..

  • Parental & Family Support Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
  • Healthcare Strength Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
  • Wellbeing & Lifestyle Benefits A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.

Tiffany & Co. Insights

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The Company
HQ: New York, NY
9,305 Employees
Year Founded: 1837

What We Do

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

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