Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Store in Zurich with immediate effect.
Retail Excellence
Herausragende Leistungen im Verkauf um Umsatzziele und Service-Erwartungen zu erfüllen
Erreichung der Umsatzziele
Verständnis von und erbringen von Leistungskennzahlen im Geschäft
Teilnahme an und Erreichen der Mindestziele im Rahmen von globalen, regionalen und lokalen Initiativen
Operational Excellence
Herausragende Leistungen im operativen Geschäft und die Qualität und Quantität des Inventars zu gewährleisten
Einhaltung der Betriebsabläufe im Geschäft
Durchgehende Beachtung der Produktstandards
Akkurate und effiziente Kontrolle des Inventars sicherstellen
Team Spirit
Das Verhalten im Team sollte geprägt sein von einem hohen Niveau an Zusammenarbeit, Vertrauen, Integrität, Fairness und Professionalität (nach innen und außen).
Im Team arbeiten und mit Kollegen kollaborieren um durchgehend Kundenerwartungen zu übertreffen und zu einem positiven Geschäftsumfeld beizutragen
Immer über Branchenneuigkeiten und Firmeninformationen informiert sein und bereitgestellte Trainingskurse vollenden um die Umsetzung von Änderungen in den Firmenrichtlinien einzuhalten und dadurch den Kunden den bestmöglichen Service bieten zu können
Mit Leidenschaft und Enthusiasmus als Tiffany Markenbotschafter agieren und dies auch durch angemessene Kleidung und Präsenz ausdrücken.
Client Experience
Ein erstklassiges Einkaufserlebnis schaffen durch unvergessliche Momente
Zu jeder Zeit die höchsten Standards von Luxuserlebnissen im Geschäft einhalten, inklusive: Präsentation, Verhalten und Gastlichkeit
Wahrnehmung und Weiterleitung von Kundenfragen und Beschwerden
Client Development
Vertiefen der Beziehungen zu unseren Kunden um eine lebenslange Loyalität und Umsätze zu erzielen
Pflege von Neu- und Stammkunden
Schaffung von einzigartigen Erlebnissen und Erreichung von Kundenzufriedenheit
Unterstützung von und Teilnahme an Events
Qualifikation:
Berufserfahrung im Einzelhandel, idealerweise im Luxus-Einzelhandel, oder relevante Kundenerfahrung (Gastronomie, Hotelerie, etc.)
Erfahrung mit der Erreichung von Verkaufsergebnissen und dem Aufbau von Kundenbeziehungen
Ausgeprägte Kommunikationsfähigkeiten
Stilvolles Auftreten, positive Ausstrahlung und Freude am Arbeiten im Team
Hohes Maß an Verantwortungsbewusstsein und die Fähigkeit zu priorisieren
Fähigkeit, mit einer vielfältigen Kundenbasis und in einer schnelllebigen, sich verändernden Umgebung zu arbeiten
Kenntnisse mit POS-Systemen und Microsoft Outlook / E-Mail
Business-Kenntnisse in Deutsch und Englisch.
Retail Excellence – Execute exceptional retail performance to ensure sales and service
- Achieve Sales Plan
- Understand and deliver Store KPI’s
- Participate and achieve minimum targets with global, regional and local initiatives
- Advocate and lead by example the Tiffany cultural values
Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
- Adhere to compliance of store operations
- Adhere to department merchandising standards at all times
- Conduct daily housekeeping, including daily management of Clienteling database
- Ensure accurate and efficient maintenance and controls of stock
Team spirit – Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally
- Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment
- Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers
- Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence
Client Experience - Elevate in store experience consistently delivering memorable moments
- Ensure highest levels of in-store luxury experience at all times, including: presentation, behavior, hospitality
- Acknowledge and escalate customer issues / complaints
Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
- Cultivate new and existing customer base
- Create unique experiences and achieve customer satisfactory feedback
- Support and participate in events
- Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.)
- Proven track record in achieving sales results and building customer relationships
- Willingness to work non-traditional business hours including evenings, weekends and holidays
- Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required
- Ability to work with a diverse client base
- Ability to work in a fast-paced, changing environment
- Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail
- Must have authorization to work in the country where the position is based
- Must have a strong command of the German and English language. Arabic or additional language skills are advantageous
Our Benefits
- Training and development opportunities within the world's largest luxury group LVMH
- An interesting job within an exciting international luxury brand
- Attractive employee discounts
- Rewarding incentives & possible participation in exclusive events
#LI-NP1
Skills Required
- Previous retail or luxury retail experience
- Proven track record in achieving sales results
- Strong communication skills
- Ability to work in a fast-paced environment
- Proficiency in Point of Sales (POS) systems and Microsoft Outlook
- Strong command of the German and English language
- Willingness to work non-traditional business hours
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
