We are looking for a passionate and dedicated Client Advisor to join our team at the Dilworth Hearing clinic in Karaka. This role is a job share position, working Thursday and Friday from 8:00 am to 5:00 pm.
To be successful in this role you will need:
- Previous experience in a client facing customer service or retail position
- Clear professional communication style
- Strong administration skills
- Attention to detail and accurate data entry skills
- A great phone manner and a warm face to face communication style.
A valid drivers license and own vehicle required
Benefits:
- A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
- Be part of a team that genuinely cares about what they do
- Be part of a close-knit team
- While you’re employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
- Discounted Southern Cross Health insurance
- Help people everyday experience the joy of better hearing
We will provide you with full training, a competitive salary and an organisation you can be proud to work for.
About the role:
Our clinic is modern, easily accessible, and boasts a friendly and supportive work environment. The successful candidate will have flexibility to assist with coverage in other clinics as needed. Flexible to cover extra days as required. The role is varied, including front desk responsibilities, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening.
Dilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.
If you're organised, people-focused and ready to make a difference. apply via Seek or our Careers page (we are unable to accept applications through our clinics), with your CV and cover letter, telling us why you'd like to join the Dilworth Hearing team.
Responsibilities
- Provide exceptional customer service and build strong relationships with clients.
- Conduct comprehensive hearing assessments and recommend suitable hearing solutions.
- Fit and adjust hearing aids, ensuring a comfortable and effective experience for clients.
- Offer ongoing support and aftercare to clients, addressing any queries or concerns.
- Stay updated with the latest hearing technology and industry trends.
- Maintain accurate client records and ensure data privacy and confidentiality.
- Collaborate with the clinic team to deliver a seamless and positive client experience.
- Assist with clinic administration tasks, including scheduling appointments and managing inventory.
- Represent Amplifon's brand and values, promoting our commitment to hearing health.
- Engage in continuous professional development to enhance your skills and knowledge.
- Previous experience in a client-facing role, preferably in the healthcare or retail industry.
- A passion for helping others and a strong desire to make a positive impact on people's lives.
- Excellent communication and interpersonal skills, with the ability to build rapport easily.
- Empathy and a patient-centric approach to understanding and addressing client needs.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team, adapting to a flexible work environment.
- Basic computer literacy and proficiency in using customer relationship management systems.
- A willingness to learn and stay updated with industry advancements.
- A valid driver's license and access to a vehicle for clinic coverage.
- A positive and enthusiastic attitude, with a commitment to delivering exceptional service.
Skills Required
- Previous experience in a client-facing customer service or retail role
- Previous experience specifically in healthcare or retail (preferred)
- Clear professional communication style and great phone manner
- Strong administration skills, attention to detail and accurate data entry
- Excellent interpersonal skills, empathy and a patient-centric approach
- Basic computer literacy and proficiency using customer relationship management (CRM) systems
- Valid driver's license and own vehicle for clinic coverage
- Ability to work independently and as part of a team; flexible to cover extra days/other clinics
- Willingness to learn and engage in continuous professional development
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
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