About US
IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage.
Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada - and a growing network of 85 employees and more than 350 expert contractors enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide.
This role sits within WorkNest Secure, our specialist cyber security, information security and data protection division. WorkNest Secure brings together established cyber security brands, including Bulletproof and Pentest People, combining deep expertise across penetration testing, cyber resilience, compliance, data protection and information security.
Our WorkNest Secure teams support organisations with a wide range of services, including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.
The Role:
We are looking for a Client Administrator to join our wider Client Coordination team, supporting the smooth running of day-to-day operations and helping to ensure the efficient delivery of services across multiple WorkNest Secure service lines.
What You Will Do:
Report directly to Head of Client Coordination
Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
Foster a high-performing team culture
Drive and maintain a customer focussed culture across the Client Coordination team
Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
Manage multiple assessments and clients’ deliverables simultaneously and effectively
Arrange assessments and provide clear schedules and prerequisites to clients
Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
Prepare for and conduct a weekly delivery update to the account management team on a rota basis
Attend team meetings and periodic performance assessments
Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed
What You Will Bring:
Proven ability to manage service delivery operations under pressure
Previous experience in team management and mentoring
Excellent organisational skills with high attention to detail
Capability to manage multiple client engagements simultaneously
Effective negotiation skills with multiple stakeholders – Employees & customers included
Personal Attributes:
Proactive and solutions-oriented mindset
Excellent written and verbal communication skills
Strong influencing and negotiation abilities across all levels
Ability to work well solo and as part of a team
Approachable and supportive leadership style
High level of attention to detail and accuracy is essential
Self-motivated with a commitment to personal and professional growth
What We Offer in Return:
Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
Subsidised Gym / Wellbeing membership
VITO Days: 2 paid volunteer days per year (available after probation)
Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
Enhanced Family Related Leave Pay subject to qualifying periods
Company Sick Pay 2 weeks enhanced sick pay
Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
Sophos Home Premium Cover for your family personal laptops
Employee referral scheme
Social events
If you are organised, proactive and passionate about delivering great client experiences, we would love to hear from you. This is a great opportunity to join our growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.
Skills Required
- Proven ability to manage service delivery operations under pressure
- Previous experience in team management and mentoring
- Excellent organizational skills and strong attention to detail
- Ability to manage multiple client engagements simultaneously
- Effective negotiation skills with employees and customers
- Excellent written and verbal communication skills
- Strong influencing and negotiation abilities across all levels
- Ability to work independently and as part of a team
- Approachable and supportive leadership style
- Self-motivated commitment to personal and professional growth
What We Do
IMSM (International Management Systems Marketing) is a global leader in ISO consultancy, providing high-quality ISO standards and services to organizations of all sizes across all sectors. They specialize in the implementation, integration, and audit preparation for over 15 ISO standards, including quality, environmental, information security, and health and safety management systems. Acquired by Inflexion in 2024, IMSM operates globally to help businesses optimize performance and achieve sustainable growth through effective management systems.
