Client Accounts Specialist

Shop Fix Academy is a business consulting company for auto repair shops. Our mission is to set auto repair shop owners up for success — to give freedom and confidence to become the businessman or businesswoman they were always meant to be. Our motto is "Change the Owner, Change the Shop," and that's exactly what we do: we make a real difference in people's lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

Shop Fix Academy is looking for an experienced Client Accounts Specialist who tiptoes along the lines of bookkeeping to join our team. Shop Fix Academy has several sub-entities, allowing you the opportunity to grow your skills and knowledge in various areas. For the right person, this opportunity will be a once-in-a-lifetime career change. We've got it all — a positive and outgoing work culture, opportunities for personal and professional development, ability to take control of your work and career, competitive pay and benefits, and more!

• Serve as the main point of contact for members, addressing inquiries and resolving issues or concerns.

• Communicate with members via email and phone regarding billing questions, payment updates, account changes, and subscription status.

• Process credit card chargebacks applicable to clients' memberships.

• Contact members regarding past-due payments.

• Collaborate with departments to gather necessary documentation.

• Maintain an "All Hands on Deck" mindset — work as a team and step in to help wherever needed.

• Take on additional responsibilities as assigned.

Education: High school diploma or equivalent required

Experience: 2 or more years of experience in customer service and/or collections services. 

Technical Skills:

• Proficient in Microsoft Excel, Google Sheets, and the Microsoft Office Suite. 

Bonus Skills:

• Ability to analyze data and identify trends, patterns, and/or discrepancies.

• Experience working in a subscription-based billing environment.

• Experience with Stripe, ChargeOver, and Basecamp is a plus. 

• Highly organized — able to manage multiple entities, deadlines, and tasks simultaneously.

• Integrity — does the right thing even when no one's looking.

• Goes the extra mile — always above and beyond, never the bare minimum.

• Does it right the first time — accurate, thorough, and efficient.

• An eye for detail — takes the details seriously and doesn't cut corners.

• A great communicator — clear, professional, and timely in all interactions.

• Team player — works and plays well with others; this is a family-like environment.

• Coachable — listens to and implements feedback; committed to continuous improvement.

• Have fun — fits into a positive, lively culture that gets the job done while enjoying the ride.

Pay: $24–$30 per hour, based on experience and qualifications.

Benefits include:

• Health insurance (50% of premiums employer-paid)

• Dental insurance (50% of premiums employer-paid)

• Vision insurance

• 401(k) retirement plan with company match

• Competitive paid time off package

• Christmas savings program

• Company-paid life insurance and long-term disability

• Short-term disability

• Critical illness and accident coverage

• Employee Assistance Program

• Professional development opportunities

• Growth within the company

• Great work environment with a culture that wants to see you thrive

8-hour shift, Monday–Friday. Full-time, in-office at Shop Fix Academy in Franklin, TN.

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.