Client Accounts Specialist

We are seeking a Client Accounts Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. The right individual for this role will work with Holland & Knight’s Billing Attorneys, assistants, and internal teams as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization.

Key Responsibilities and Essential Job Functions:

• Communicate and interact with attorneys, assistants, and clients.
• Respond to collection related requests quickly, effectively, and accurately.
• Work with peers and management on collection related requests.
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
• Handle all aspects of attorney and client outreach (via e-mail, phone, and/or mail) to resolve non-payment issues.
• Communicate and report to leadership on delinquent collections and at risk inventory.
• Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalate concerns as needed.
• Assist with the training of new team members, as needed.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. 
• Special projects and duties as assigned. 

Required Skills:

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Excellent organizational, problem-solving, and time management skills.
• Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients and internal stakeholders.
• Excellent interpersonal skills and ability to use good judgment.
• Excellent computer skills.
• Proficient knowledge of accounting functions.

Required Qualifications & Education:

• 2-5 years of work in a professional environment.
• Knowledge of collection strategies and financial reconciliation processes.

Preferred Qualifications & Education:

• 1-2 years of work as a Client Accounts Representative.
• Bachelor’s degree in accounting, Finance or Business discipline.
• Advanced Microsoft Excel Skills (vlookup, xlookup, pivot tables).
• Knowledge of legal eBilling Platforms (i.e. BillBlast, etc.)

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.