Job Summary:
We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client's objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements:
Diploma/Bachelor's degree in any field or course or equivalent industry experience
With minimum 3-5 years customer service experience, aftersales or account management/ handling existing B2B clients
Proficient in English
Excellent communication and interpersonal skills
Tech-savvy and computer literate
Team player with a high level of energy and able to work independently
Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.
Skills Required
- Diploma or Bachelor's degree in any field or equivalent industry experience
- Minimum 3-5 years customer service, aftersales, or account management experience handling existing B2B clients
- Proficient in English
- Excellent communication and interpersonal skills
- Tech-savvy and computer literate
- Team player with high energy and ability to work independently
- Willing to work onsite in Poblacion, Makati City and perform fieldwork around Metro Manila and nearby areas
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
