Client Accounts Coordinator

Cozen O'Connor is looking for a proactive, relationship-focused Client Accounts Coordinator to join our team. In this role, you’ll manage a portfolio of delinquent B2B accounts, coordinate recovery strategies, and work directly with business customers to resolve outstanding balances. Your work will directly support cash‑flow stability, reduce aging, and strengthen client relationships. This role is ideal for someone who enjoys problem solving, building client relationships, and driving results.

• Manage a portfolio of delinquent commercial accounts, ensuring timely follow‑up and resolution of outstanding balances.
• Partner with business clients to resolve past-due invoices, negotiate payment solutions, and maintain positive relationships. 
• Investigate and resolve billing questions, service issues, and account discrepancies with a focus on root-cause solutions. 
• Collaborate cross-functionally with Billing, Sales, Customer Service, and Legal to remove barriers to payment.
• Maintain accurate, compliant documentation of all collection activity in firm systems.

• Experience in commercial collections, accounts receivable, credit, or B2B account management.
• Strong negotiation and communication skills with a client-service mindset. 
• Ability to navigate complex conversations with professionalism and diplomacy. 
• Comfortable interpreting contracts, invoices, statements, and purchase orders.
• High attention to detail and strong organizational skills for managing a high-volume account portfolio.
• Familiarity with collections software, ERP systems, or CRM tools.

The salary range for this role is $50,000 - $65,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.