Client Account Support Senior Analyst

The Client Account Support Senior Analyst position is multifaceted and will require support across many functional areas.  Success in this position will require drawing on extensive knowledge of LifeSource contracts and processes, along with knowledge of the network access fee billing process to provide a basis for in-depth research and problem-solving.  Successful candidates must possess excellent communication skills, strong analytical skills, and expertise in healthcare and business operations.

The primary function of this role is providing client support from an operational perspective.  The employee will focus on building relationships, resolving operational challenges through all stages of the transplant billing event.  The candidate will respond to inquiries by providing a single point of contact to coordinate resolution of complex issues by working with internal matrix partners which includes LifeSOURCE-dedicated staff such as the Benefit Support Specialists, Case Managers (CM), Account Managers (AMs), Contracting, Quality, Pricing, Sales, Reporting, the Everest Application team along with Cigna's external customers.  This single point of contact promotes consistency in processes, drives efficiency and reduction in errors which ultimately supports client customer satisfaction.  This role will be largely self-directed and will function with a low to moderate level of guidance and requires the candidate to be well-versed and trained in many aspects of each team’s tasks/functions in order to manage customer service-related challenges. 

The primary role for this position will be preparing the monthly access fee billing file for the LifeSOURCE monetization billing project (initially Proclaim ASO without Stop Loss, but slated to grow in the future), including pulling all supporting documentation to calculate the access fees, working with Everest to ensure all data elements are supplied to correctly bill clients, monitoring mailbox to resolve billing questions and provide supporting documentation as required, along with assisting with ad hoc reporting.

This is a newly-developed position; as such, this role will be responsible for recognizing, recommending and driving process improvements within and across the teams.  The employee will be responsible for developing details SOPs (Standard Operating Procedures) for the role and detailed work processes.  This role may provide assistance with special projects, such as updating tables to support the automation of the new Access Fee Billing process.  All these activities will contribute to additional access fee revenue.  This role will also be used to backfill other areas as required during vacations and other special projects.

This role will also conduct internal audits for the department by reviewing/auditing billing files to ensure accuracy and verifying that revenue opportunities are not missed. 

Qualifications:

• Bachelor's degree with 3 years work experience OR at least 5 years work experience.

• Healthcare experience required and transplant experience is required.

• Knowledge of Cigna systems, such as Trucare, ICMS, Benefit Access, Everest, Epro, etc.

• Excellent customer service skills

• Proficient with Microsoft products such as Sharepoint / Word / Excel / Access with desire and ability to learn other applications

• Organized with ability to balance high-priority, long-term projects with short-term, immediate deadlines.

• Solid creative-thinking and problem-solving skills, detail-oriented.

• Ability to work independently, ability to meet deadlines.

• Strong relationship building skills.

• Ability to work effectively in a dynamic, matrix-oriented environment.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.