WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
The Client Engagement & Support Services Leader is responsible for ensuring high-quality, consistent client engagement and service delivery across a portfolio of enterprise clients. This role focuses on retention, satisfaction, service reliability, and operational governance, ensuring clients realize full value from contracted services.
WHAT YOU’LL DO:
- Own senior-level relationships with enterprise client stakeholders.
- Drive proactive engagement to ensure alignment between contracted scope and delivered outcomes.
- Lead service delivery performance across support channels, including SLA adherence and escalation management.
- Ensure accurate reporting, billing, and contract governance.
- Partner with Legal, Finance, Product, and Delivery teams to maintain operational excellence.
Key Performance Indicators
- Client Retention and Renewal Success
- SLA Adherence and Resolution Time
- Billing Accuracy
- Escalation Rate
- SOW Turnaround Time
WHAT YOU’LL NEED:
- Bachelor’s degree required; MBA preferred.
- 7–11 years in Client Services, Customer Success, or Support Operations across any domain.
- Enterprise client management experience.
- Strong operational, contractual, and governance background.
- Experience working with stakeholders.
WORK ENVIRONMENT
India-based role with overlap with US business hours until noon ET.
WHAT’S IN IT FOR YOU?
At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
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What We Do
Zinnia is Where Complexity Ends and Simplicity Begins. By merging decades of industry expertise with advanced technology, Zinnia seeks to transform the life and annuity experience from end-to-end. We will empower our clients to innovate and launch products faster, to buy, sell, manage, and service products more effectively, and to better serve their customers.
