Client Account Manager

Who We Are:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

As a Client Account Manager on the Client Service team, you will be responsible for managing key client accounts (consulting, corporates, hedge funds, institutional investors, private equity, investment banks, etc.) and overseeing a team of Associates to best match our clients with the right Advisors for their projects. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

What You Will Own:

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Work with and manage a team of Associates to execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more​
• Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening to provide the best Advisor match for each client project
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
• Work with other Project Managers on the team to provide industry guidance for projects and workshops

Experience You Will Bring:

• Bachelor’s degree
• Native Level of Japanese and fluency in English
• 2+ years of experience client or account management experience
• Previous project management and/ or people management experience
• Experience working in market research, agency, or consulting industries is preferred
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment

What We Offer: 

Project Managers can earn up to ¥8,400,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.

• Hybrid work environment, work from home two days a week
• Employee medical coverage
• Generous paid annual leave
• Casual and entrepreneurial work environment
• Central office location in Marunouchi near Otemachi and Tokyo stations 

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

**Exciting News!** 
We will be hosting a Guidepoint Career Launch Event in our new Osaka office at 6PM JST on Thursday, 9th January 2025. We'd love to meet you in person in our office. Please register here if you're able to join us!

Don’t miss this fantastic opportunity to network with our senior leadership team, including Chris Bonsi, Head of North Asia, Yuichiro Shimaoka, EVP and Head of Japan Client Service, and current employees.

Discover your future at our career event! Learn how you can grow from an Associate to a senior role like a Research Manager or Project Manager in 2-3 years. Join us to network, gain insights, and jumpstart your career journey!

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