WHO WE ARE
Our goal is to save ten-million hard-working employees ten-billion dollars. We are a values driven, well-funded, and fast-growing Financial Technology and HR company. We want to empower small and midsize businesses with financial tools that make them the place where people want to work.
We’ve created a financial empowerment platform that helps small but mighty HR teams make a big impact on employee financial wellness. ZayZoon is quickly becoming the employee financial wellness super-app that employees can’t live without, and employers are clamoring to offer to help attract and retain talent.
We are growing fast and have been recognized for rapid growth in the 2023 Deloitte Technology Fast 500 and Canadian Technology Fast 50 program! You can read more about it here.
As a Client Account Manager at ZayZoon, you’ll be the main point of contact for our existing and newly onboarded clients. You’ll build meaningful connections, drive client satisfaction, and contribute to ZayZoon’s growth through your interactions and insights with lots of opportunity to have an impact.
YOUR RESPONSIBILITIES:
- Build meaningful relationships with our employer clients
- Ensure client satisfaction and maximal employee adoption through amplifying the client service delivery from the initial onboarding to ongoing adoption and maintenance
- Work with clients to help improve employee engagement and uptakeTake learnings from client interactions, and use those learnings to help us grow and mature our product
- Provide ongoing support for client inquiries
- Leverage client relationships to request referrals, testimonials and case studies
- Help formalize and document processes and procedures leveraged
TO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO BE SOMEONE WHO:
- Exhibits a desire to learn
- Has excellent written and verbal communication skills
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience in account management in a start-up/scale-up, or in Payroll/HCM
- Knowledge of CRM tools and ticketing systems such as Hubspot, Intercom or JIRA
- Experience analyzing data with Excel or Sheets
- Strong technical acumen and troubleshooting skills
#LI-REMOTE
ANYTHING ELSE YOU MIGHT NEED TO KNOW
Candidates must be located in Canada to be considered.
We are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.
Please be aware that as part of our final hiring process, we will conduct reference calls with previous managers and possibly other individuals. Additionally, due to the nature of our business, a criminal record check and a basic security clearance will also be required.
We wish to thank all qualified applicants for their interest in joining our team!
What We Do
The financial empowerment platform for SMBs.
ZayZoon improves productivity, employee retention and recruitment. It is a powerful corporate social responsibility tool and financial wellness program.
How we do it?
We transform how and when employees are paid. ZayZoon provides Wages On-Demand so employees can access to their earned wages before payday, and a financial wellness platform that teaches employees how to use those wages wisely and efficiently.
ZayZoon makes for happier, healthier and more productive employees.
Why?
We support employers to increase workforce’s resilience, engagement, productivity and happiness, while improving the health of employees with responsible financial products.
Employee financial stress influences a company’s well-being, including lost productivity from absenteeism and distractions at work.
Financial stressors are not only negatively impacting employees, but are costing the employers.
These findings evidence a direct correlation between an employee’s financial well-being and a company’s bottom line. That is why employee financial wellness matters to your organization.
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