MicroTech Systems is looking for a Client Account Manager to join our team in our Boise, Idaho office. This person will act as a liaison between MicroTech Systems and our clients, prospecting and closing new business. The foundation for account management is to maintain and strengthen client relationships and satisfaction for services delivered.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The successful Account Manager will be energetic, passionate and driven to succeed in selling a full solution, not just a product. He/she will use their interpersonal skills to communicate with clients and provide a solution to their problems quickly and professionally.
Responsibilities:
- Act as product expert – Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Account Managers will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
- Provide client support – Collaborate with technical team members to provide exceptional customer service to the client. Work with vendors to find and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
- Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
- Collaborate cross-functionally – Work closely with the service team to achieve quotas while keeping clients satisfied and engaged with products and services.
- Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Requirements:
- Bachelor's degree in Business, Sales or related field Preferred
- Strong verbal and written communications skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software preferred
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Key Criteria / Requirements:
- Improve and maintain excellent client service, perception, and satisfaction
- Act as client liaison between clients and Microtech departments
- Creating / providing quotes for Microtech goods and services as well as necessary follow up on client concerns
- Client contract renewals
- Client reporting on services provided
- Account Manager will be expected to maintain minimum margin levels on products sold
- Client tri-annual business review meetings
- Account Project Summaries
- Prospecting for new accounts on a daily basis. Examples would include cold calls, emails, networking events, etc.
- Prospecting appointments, proposals and quotes for new service agreements
- Closing net new business
- Onboarding new clients
- Knowledge of Microsoft Office, QuickBooks and Autotask (will train)
- Typing skills to ensure quick and accurate entry of service request details
- Excellent interpersonal and communication skills in person and on the phone
- Active listening skills to meet the client needs
- Self-motivated to work in a fast-paced environment and ability to multi-task
- Professional appearance
- Aptitude for technical sales
- Valid driver’s license
- Reliable vehicle for traveling to prospecting / client appointments
About MicroTech Systems:
MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a Base Salary+ Commission, competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.
Base Salary + Commissions paid bi-monthly.
Skills Required
- Bachelor's degree in Business, Sales, or a related field
- Strong verbal and written communication skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software
- Ability to manage multiple account management projects while maintaining attention to detail
- Ability to communicate, present, and influence stakeholders at all organizational levels, including executives and C-level leaders
- Knowledge of Microsoft Office, QuickBooks, and Autotask
- Typing skills for accurate service request entry
- Excellent interpersonal and phone communication skills
- Active listening skills
- Self-motivation and ability to multitask in a fast-paced environment
- Professional appearance
- Aptitude for technical sales
- Valid driver's license
- Reliable vehicle for prospecting and client appointments
What We Do
WELL HELLO THERE, I'd like to introduce you to the MicroTech team. Yes, our team delivers IT services & solutions, but that is only part of the story. IT is evolving rapidly, but what won’t change is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We recognize that even high-quality products can become commodities and that certifications are near-standard practice. We challenge mediocre IT service by focusing on how we serve you with our 5-Star Promise to deliver 5-Star service. We believe our all-out, never-say-die approach to 5-star services and solutions is what separates us from the rest. If 4-star service just isn’t good enough for you, we invite you to visit our 5-Star Promise and learn why it’s not good enough for us either. THE SECRET SAUCE We recognize that even high-quality products can become commodities and that certifications are near-standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all-out, never-say-die approach to IT services and solutions is what separates MicroTech from others. We do this with a 5-star philosophy and approach that mirrors our core values and 5-star promise: 1. Integrity is core to how we serve you. 2. We never give up. 3. We own it (literally, the problem and the solution). 4. We are willing to build trust (since it’s earned not given). 5. We deliver 5-star service to you. OUR SERVICES Tri-Annual Healthchecks l TechCare l Custom IT Roadmaps l IT Support & Monitoring | | Managed IT Service | IT Project Work | Cloud Services | Microsoft Office 365
