Client Account Manager - (Ops)

 We are searching for an experienced, proactive, and detail-oriented Client Account Manager to be the central point of contact for about a dozen medical professionals (Dentists, Doctors, Dermatologists, etc.) based in the United States and Canada. 

Your role will require you to work closely with various internal teams (webmasters, social media managers, SEO strategists) to deliver exceptional service, meet strict deadlines, and ensure your assigned client accounts (between 10-15 client accounts can be assigned) are retained and satisfied with the services provided by yourself and the internal teams you communicate on behalf of.

KEY RESPONSIBILITIES:

• Serve as the lead coordinator and relationship manager for medical professionals based overseas (10-15 client accounts can be assigned).
• Be the main contact point between the assigned client accounts and internal teams.
• Communicate clearly and regularly (via email, text, or phone) to convey completed tasks, updates, and other important information on behalf of other internal teams. 
• Handle and respond to client inquiries, requests, and feedback promptly - often under tight deadlines.
• Clarify ambiguous client requests before assigning tasks to internal teams
• Thoroughly review internal team deliverables (e.g., website updates, reports, marketing solutions, articles, social media posts) before sharing them with clients.
• Work with internal teams to resolve service-related complaints (determining the root cause of problems, and implementing solutions).
• Proactively follow up with both clients and internal teams.
• Attend client meetings (Zoom, Phone - Often during EST timezones).
• Strengthen client relationships and maintain a positive rapport with both the primary client and their support staff through consistent, professional communication (via email, text, or phone).
• Monitor internal teams’ timelines and milestones to ensure all tasks, goals, and marketing objectives are delivered on time.
• Update internal systems with client preferences and other key deliverables/notes.
• For clients you are assigned, as and when requested by senior management, create meeting preps and talking points 

SKILLS, QUALIFICATIONS AND EXPERIENCE:

• Prior experience in a similar role (Key account management, client servicing) is a must
• Prior experience in working with ticketing or task management systems.   
• Prior experience working with foreign clientele is preferred.  
• Excellent written and verbal communication skills in English, capable of clearly communicating with clients via Zoom, VOIP, and Email.
• Strong understanding of online marketing/SEO
• Ability to remain calm, actively listening, and offering constructive solutions under pressure, especially during heated conversations (when the client is frustrated)
• Capable of juggling multiple tasks, and client accounts (up to 10-15 client accounts can be assigned) under tight timeframes without compromising on quality and professionalism.

WORK HOURS AND REQUIREMENTS:

• You must cover 8 hours per work day and cover 40 hours per standard work week (Monday to Friday)
• Your 8 work hours must be broken into two segments. 
  • Segment one - Cover 5 hours anytime between 5:00 PM and 1:30 AM (Sri Lanka Standard Time) Monday to Friday.
  • Segment two - Cover 3 hours anytime during the rest of the day, Monday to Friday.
    • You must define your work schedule ahead of time and adhere to it without fail. 
    • You can not work on weekends.
• While employed with Bizycorp, you must have a calm and quiet work environment, a dedicated device (desktop or laptop), and a headset (with microphone) to conduct your work. 
• You can not use a tablet or mobile to carry out tasks.
• A high-speed and stable internet connection is sufficient to have a stable video meeting via Zoom.
• Your work device must have Zoom, Chrome and Firefox, Slack, Antivirus Software, and a Mail Client (Outlook, Thunderbird, Mac Mail, etc.) pre-installed. If hired, the company will require you to install other software as and when required.
• You can not be employed for another company while employed under Bizycorp.

BENEFITS:

• WFH - Work from the comfort of your own home. 
• EPF/ETF - Employees (applicable to only Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law 
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Monthly remuneration - Starting from: 95,000 - 115,000 LKR (Inclusive of Basic + Fixed allowances). 
• You will be eligible for a probation confirmation increment after 06 months. (Conditions apply). 
• Confirmed employees will be subjected to performance reviews and possible increments every 12 months. (Conditions apply). 
• Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more…
• Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. However, we are committed to providing guidance to all hired employees when such changes are implemented.

Bizycorp is proud to be an equal-opportunity employer. All qualified candidates who meet the requirements will be considered for employment regardless of race, color, religion, sex, national origin, or disability. 

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