Client Account Lead - Central or West Region

We are looking for a Client Account Lead to join our Client Services / Go-to-Market team. In this role, you will own a portfolio of strategic, industry-focused accounts, driving growth, profitability, and executive relationships while helping clients formulate and realize their AI & Data goals. You will collaborate closely with client executives, Sales, Technical Account Leads, Delivery leaders, and ecosystem partners to deliver high-impact programs and advance phData’s delivery excellence.

• Own and drive account strategy, delivery, and growth for a portfolio of strategic, industry-focused accounts, creating and executing long-term growth plans aligned to client goals and phData’s capabilities.
• Translate client business objectives and AI & Data goals into strategic programs spanning data platforms, pipelines, governance, analytics, and AI, in partnership with data engineering, analytics, and ML teams.
• Ensure engagements across your portfolio are delivered on time, within scope, and with strong profitability and measurable business value, maintaining ~40% utilization to stay close to delivery and client outcomes.

• Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, Product, and Partner teams to align on account health, project success, and future opportunity.
• Provide strategic leadership during executive meetings, workshops, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and IT stakeholders.
• Ensure high quality in deliverables by staying engaged with delivery teams, reviewing performance metrics, and driving governance, risk management, and issue resolution across accounts.
• Partner with ecosystem providers (e.g., Snowflake, AWS) to design and execute joint account strategies that bring added value to clients and accelerate portfolio growth.

• Contribute to internal initiatives such as industry playbooks, account planning frameworks, sales enablement materials, and patterns for driving AI & Data outcomes in your verticals.
• Represent phData with professionalism at industry events, conferences, and panels, helping to elevate our presence and reputation within Restaurant/Hospitality, Technology, and other priority sectors.
• Share best practices, deal learnings, and client insights to help improve phData’s client engagement model, forecasting, and overall delivery excellence.

• Act as a trusted advisor to senior client stakeholders, shaping roadmaps, influencing strategic decisions, and guiding long-term initiatives.
• Mentor and coach team members, fostering a culture of learning, feedback, and continuous improvement.
• Help define and refine practice standards, reusable assets, and delivery frameworks.

You are a client-focused, strategic account leader and trusted advisor who enjoys working in a fast-paced, outcomes-driven environment. You are a value-driven communicator, relationship builder, and strategic thinker who is comfortable operating in distributed, global teams and partnering with colleagues across time zones to drive complex, high-impact work.

• 10+ years of experience in consulting and/or senior industry roles within Restaurant/Hospitality, Technology, or similar data-driven verticals, including ownership of strategic account portfolios and revenue targets in the $5–15M+ range.

• Deep domain expertise in Restaurant/Hospitality, Technology, or similar sectors, with the ability to identify business pain points and connect them to phData’s AI & Data services and solutions.
• Hands-on experience collaborating with data engineering, analytics, and ML teams to design, sell, and oversee implementation of modern data solutions (data platforms, pipelines, governance, analytics, and AI).
• Proven ability to own revenue and profitability across a portfolio of strategic accounts, delivering growth through both net-new and expansion work.

• Experience delivering projects for external or internal clients in a professional services or consulting environment.
• Ability to break down complex problems into structured, actionable steps and drive them through to completion.
• Strong written and verbal communication skills in English, including experience leading executive-level conversations and influencing cross-functional stakeholders.

• Demonstrated ability to work effectively within matrixed, distributed, and cross-functional teams across Sales, Delivery, Product, and Partners.
• Proven track record of building and sustaining CxO and senior executive relationships, influencing strategic roadmaps across both IT and business stakeholders.
• Willingness and ability to travel up to 50%, depending on client needs and business priorities, while taking full ownership of account outcomes.

Preferred qualifications help candidates stand out but are not required for success in this role.

• Experience in the Restaurant/Hospitality and/or Technology sectors, with meaningful exposure to data, analytics, or AI-driven transformation.
• Hands-on experience with cloud data platforms and ecosystems (e.g., Snowflake, AWS, Databricks) and familiarity with modern data architectures and use cases.
• Prior experience working in global or remote teams and partnering across US and other regions.
• Contributions to communities, speaking, writing, or internal accelerators (e.g., industry events, thought leadership, or sales/solutions playbooks) are a plus.

This role is based in the US with a strong preference for candidates in the Central and West regions of the United States.

• We are a remote-first company, and you should be comfortable working with a distributed global team.
• Some flexibility may be required to collaborate across time zones with colleagues and clients.
• Client needs may occasionally require flexibility in working hours and travel (up to ~50%) to support key milestones, workshops, and in-person executive meetings.

• Impactful Work: Partner with leading organizations on meaningful data & AI initiatives.
• Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
• Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways.

Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community.

Benefits at phData 

• Remote-First Work Environment
• 401k plan with company match
• Dental and Vision insurance
• Home Office Equipment Stipend
• Annual stipend for Learning and Development
• Competitive comp, excellent benefits, flexible PTO plan plus 10 Holidays (and other cool perks)