Client Account Director

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

As an Account Director within the Client Management team, you will be responsible for managing key client accounts, coordinating Jellyfish team members and ensuring our high standards for deliverables and output are met. This role will have a focus on Paid Media Clients, you will effectively articulate the role of paid media channels, and identify how they can deliver against client business objectives.Your primary responsibilities will include:

• A strong understanding of paid and owned digital channels, allowing for strategic directorship across your account(s)
• Possess a strong understanding of everyday fundamental tools for paid media including KPI success metrics and reporting dashboards
• The ability to implement process that improve efficiency and overall success. Examples include effective meeting agendas and contact reports, task management systems, Salesforce management, finance and billing process.
• Ability to support strategic leadership across your accounts. Examples include client playbooks, strategic response to brief (RTB), QBR guidance, learning agendas
• Reporting into the Client Partner, you will support the ambition to achieve growth in existing client net revenue, including activating new products, initiating new projects, and increasing media spending

• Proven experience managing multi-channel paid media accounts, demonstrating success across various platforms.
• Highly articulate and comfortable discussing key paid media channels, including social, programmatic, video, and search, with an ability to simplify complex concepts.
• Up-to-date and genuinely interested in AI developments within the media space, particularly how they impact paid media strategies and outcomes.
• Possesses a strong strategic understanding of the media funnel, capable of critically evaluating media plans against defined objectives and identifying areas for optimisation.
• Direct experience running multi-channel and/or multi-market client accounts, showcasing an ability to navigate diverse campaign needs and audiences.
• Demonstrated expertise in monitoring client health indicators, such as profitability, growth opportunities, and overall client well-being.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your CV in English.

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary in addition to joining our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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