Client Access Specialist

Radiant Health is seeking a Client Access Specialist to serve as a welcoming, knowledgeable, and solutions-focused resource for individuals and families seeking or receiving behavioral health services.

The Client Access Specialist is a primary non-clinical point of contact who helps clients navigate the administrative and financial side of their care journey. This role supports registration, insurance and eligibility, scheduling, payments, financial assistance, referrals, follow-up, and connection to the appropriate internal or community resource. This is more than a front-office position. The Client Access Specialist combines client service, active navigation, problem-solving, and follow-through to help reduce administrative and financial barriers.

• Welcome and assist individuals regardless of ability to pay or complexity of need
• Identify the client’s administrative or access need
• Use clear and simple language when explaining all processes
• Protect confidentiality and maintain professional boundaries
• Connect clients to routine access, Same Day Care, crisis, clinical, financial, or other appropriate support using established workflows.
• Collect and maintain accurate registration, demographic, consent, insurance, and required documentation.
• Verify eligibility and payer information using approved systems
• Identify and resolve missing or conflicting information.
• Complete or escalate authorization and coverage tasks to ensure clients are ready for services.
• Coordinate appointments and follow-up based on approved scheduling guidelines
• Consider service sequence, provider availability, payer requirements, and location.
• Support rescheduling and administrative outreach
• Explain payment expectations and available financial assistance
• Collect applicable copays, balances, and other established payments
• Document payment and collection outcomes.
• Assist with financial-assistance applications and required documentation.
• Support Good Faith Estimate processes as assigned.
• Refer Medicaid and eligibility questions to designated staff.
• Maintain accurate, timely documentation of client contacts and activities.
• Document applications, referrals, outreach, barriers, payments, outcomes, and next steps.
• Follow CCBHC, DMHA, payer, privacy, cash-handling, and access workflows.
• Identify recurring barriers and support consistent practices across locations.

Every interaction is an opportunity to make accessing care easier. If you are someone who enjoys helping people, solving problems, staying organized, and making a real difference in the client experience, we would love to hear from you!

To support a safe and healthy environment for the individuals we serve and for one another, all employees of Radiant Health are required to comply with organizational health and infection prevention requirements as a condition of employment. This includes providing documentation of immunization status, completing required health screenings, and adhering to communicable disease prevention protocols applicable to the role and work environment. Radiant Health will review requests for reasonable accommodation in accordance with applicable federal and state law.

• Associate degree or equivalent combination of education and two years of relevant experience in behavioral health, healthcare, human services, eligibility, referrals, medical office, or revenue cycle.
• Bachelor’s degree preferred but not required.
• Ability to learn healthcare benefits, insurance eligibility, financial assistance, and payer requirements.
• Ability to accurately use electronic health records, scheduling, eligibility, payment, and document-management systems.
• Strong interpersonal and communication skills, with an empathetic and respectful approach to clients, families, and partners.
• Strong organization, follow-through, problem-solving, attention to detail, and ability to manage multiple time-sensitive tasks.