When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Summary:
In this role, you will support client access and maintain contact data integrity across multiple systems. You will serve as a primary point of contact for client inquiries, troubleshoot registration and access issues, and collaborate with internal teams to ensure timely resolution. You will also maintain accurate Customer Relationship Management (CRM) records, support data reconciliation efforts, and contribute to efficient workflows that enhance the client experience.
Responsibilities:
- Manage incoming client inquiries through the shared phone line and inbox, providing timely and professional support.
- Assist clients with website registration, password resets, and access issues across Vizient Strategy Intelligence platforms.
- Collaborate with Support, Product Development, and IT teams to troubleshoot complex access issues and track resolution tickets.
- Document client interactions in CRM systems, ensuring data accuracy, completeness, and integrity.
- Create, update, and deactivate client contact records to reflect organizational and role changes across systems.
- Partner with Enterprise Contact Data Management to reconcile new and modified contact records and resolve discrepancies.
- Coordinate organization and client ID mapping audits with internal teams to prevent registration and access issues.
- Route inquiries outside of access support to appropriate sales, account, or internal teams.
- Maintain workflow documentation and standard operating procedures to support consistent processes and continuous improvement.
- Perform additional administrative and operational tasks as needed.
Qualifications:
- Relevant degree preferred.
- 2 or more years of relevant experience required.
- Experience providing client service or support in a professional environment.
- Strong written and verbal communication skills with a client-focused approach.
- Excellent organizational skills, attention to detail, and commitment to data accuracy.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to collaborate effectively across teams, systems, and business functions.
- Familiarity with CRM platforms, contact data management, and single sign-on concepts preferred.
- Experience troubleshooting website registration, login, or access issues preferred.
- Commitment to delivering high-quality service and supporting healthcare clients.
Estimated Hiring Range:
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $45,100.00 to $76,500.00.This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
Skills Required
- Relevant degree
- At least 2 years of relevant experience
- Experience providing client service or support in a professional environment
- Strong written and verbal communication skills
- Client-focused approach
- Excellent organizational skills and attention to detail
- Commitment to data accuracy and integrity
- Strong analytical, troubleshooting, and problem-solving abilities
- Ability to collaborate across teams, systems, and business functions
- Familiarity with CRM platforms, contact data management, and single sign-on concepts
- Experience troubleshooting website registration, login, or access issues
- Commitment to delivering high-quality service and supporting healthcare clients
Vizient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vizient and has not been reviewed or approved by Vizient.
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Leave & Time Off Breadth — Time off allowances are generous, with ample PTO and holidays available from day one. Separate paid volunteer days add additional protected time away.
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Flexible Benefits — Flexibility to work from anywhere for part of the year and hybrid options support work-life balance. Policies enabling remote periods complement the broader PTO structure.
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Retirement Support — Retirement benefits include a competitive 401(k) company match alongside HSA contributions on eligible plans. These elements strengthen long-term financial security within the total rewards package.
Vizient Insights
What We Do
Vizient, Inc., the nation’s largest health care performance improvement company, serves more than 50% of the nation’s acute care providers, which includes 97% of the nation’s academic medical centers, and more than 20% of ambulatory care providers. Vizient provides expertise, analytics and advisory services, as well as a contract portfolio that represents more than $130 billion in annual purchasing volume. Vizient is based in Dallas and has offices in 20 metropolitan areas across the United States. We have 4,000 employees with a breadth of expertise, experience and compassion, who are eager to develop and implement solutions that advance health care for the greater good.
