The Role
Investigate and resolve payment issues involving bank transfers, deposits, withdrawals, and returned payments. Manage cases with payment providers and banking partners, communicate findings clearly, and work independently in a fast-paced fintech environment. The role requires rotating and night-shift availability and familiarity with fintech, cryptocurrency, PSP, e-wallet, or banking operations.
Summary Generated by Built In
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities & Requirements
- 2-4 years relevant experience in payment investigations (bank transfers, deposits, withdrawals, returned payments).
- Experience handling payment providers or banking partners.
- Comfortable working as an individual contributor.
- Willing to work rotating shifts/night shifts.
- Strong communication and investigation skills.
- Experience in fintech, crypto, PSP, e-wallet, or banking operations is preferred.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Skills Required
- 2–4 years of relevant experience in payment investigations, including bank transfers, deposits, withdrawals, and returned payments
- Experience handling payment providers or banking partners
- Ability to work independently as an individual contributor
- Willingness to work rotating and night shifts
- Strong communication and investigation skills
- Experience in fintech, cryptocurrency, payment service providers, e-wallets, or banking operations
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
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The Company
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
