Claims Team Leader

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter. Capricorn Mutual Ltd (CML) was created in 2004 to deliver a competitive alternative to insurance, offering market leading Protections tailored to the Members needs.

CML is a discretionary mutual and unlike an insurance company, operates as a non-profit entity solely for the benefit of its Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way!

Role Summary

Are you ready to take on a dynamic role where you can truly make a difference? Working closely with the Claims Manager, you'll lead our claims lodgement and support team to new heights, ensuring that every new claim is managed efficiently and every service-related query is handled with the utmost care. Your leadership will be pivotal in maintaining effective claims cost management and delivering exceptional service to our Members.

Knowledge & Skills

Bring your expertise and passion to the table with these key skills:

• Analytical Prowess: Ability to interpret complex Product Disclosure Statements and Policy Wordings.

• Empathy and Communication: Ability to empathize with customers and communicate effectively.

• Multi-tasking Ability: Manage numerous tasks within set timeframes to meet deadlines.

• Team Collaboration: Share information and positively contribute to the team environment.

• Ownership and Initiative: Take ownership of your role and encourage initiative within your team.

• Problem-Solving: Excellent communication skills and creative problem-solving abilities.

• Technical Mastery: Knowledge of motor, property, and liability claims.

Experience

We’re looking for someone with:

• Leadership: Experience in people management.

• Claims Management: Five years’ experience in managing property, liability, and motor vehicle claims preferable

• Customer Service Excellence: Demonstrated ability to provide outstanding customer service under limited supervision.

Qualifications

• Educational Background: A Diploma in Financial Services is desirable but not essential.

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers