Claims Support

Claims Support

In scope

Permanent Full time

Location: Lloydminster Claims Centre. The successful candidate is required to work in office 100% of the time.

Division: SK Claims

Pay Range:  $48,254.00 - $57,422.00

Closes March 5, 2026

The successful candidate will be responsible for administrative tasks and support functions including the set-up and maintenance of claim files, processing and verifying documents and payments, generating letters, and provides support to office staff. In this role you will provide basic information to members of the public and internally to staff and provide phone coverage including the injury or auto inquiry queue. 

KEY ACCOUNTABILITIES  

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned. 

• Checks documents for accuracy, reviews and corrects errors, verifies money amounts including budget expenditures, and groups documents to be forwarded for future processing and maintain associated records. 

• Checks, reviews, and/or verifies policies, records, forms, applications, inventories or other documents for completeness, accuracy, retention, and conformity to established criteria. 

• Maintain inventory of loss draft books, accounting for them monthly and returning spent books to storage.  

• Inputs claim data and inquiries on computer system(s). 

• Take basic claims information from customer in person or by phone and enter onto claims administrative system to determine status of the claim before providing a warm transfer (stay on the phone line) to the adjusting staff.  

• Provides front reception and phone service coverage, receiving, transferring, or referring calls to the appropriate department and/or person.  

• Enters attendance records into appropriate programs and reviews attendance records for distribution of customer inquiries.  

• Monitors group mailboxes responds to inquiries, and dispatches to adjusters. 

• Opens, stamps, records, scans, faxes, sends and/or distributes mail, and/or orders and maintains standard office supplies.  

• Processes payments, issues receipt, and reconciles cash. 

• Maintains standard file records and/or logs and may be required to search for and/or reviews file documents using manual and/or automated systems.  Completes weekly send in list and works with central filing to account for physical files in positions where required.   

• Provides information and/or answers related questions from internal and/or external persons based on departmental procedures. 

• Prepares routine reports by gathering, compiling, and summarizing data from a variety of sources which require judgment in the selection of material and in the planning of the format. 

• Codes documents and files for further processing. i.e. P-Card reconciliations.  

• Process windshield/glass claims in positions where required.   

• Prepares standard correspondence from general instructions and/or based on knowledge of department regulations and/or procedures. 

• Performs messenger or delivery services within and/or outside corporate premises which may involve vehicle operation. 

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.

• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.

• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

TECHNICAL KNOWLEDGE & SKILLS 

• Proficient level skills in telephone etiquette e.g., answering phones, handling the call, listening, professionalism and terminology.

• Proficient level knowledge of how to code documents, e.g., codes for payments, filing. 

• Proficient level knowledge of arithmetic calculations.

• Proficient skill in using Microsoft Products (e.g., Word, Excel).

• Proficient level skill to calculate, check, record, and reconcile financial, statistical, and inventory transactions.

• Fundamental knowledge of the functions and capabilities of the various software and systems utilized. 

EDUCATION & CERTIFICATIONS

• Grade 12/GED.

EXPERIENCE

• 6 months - 1 year of experience in an administrative or customer service-related role.

BEHAVIOURAL COMPETENCIES

Leader Level 1 - Applies (Self)

• Accountability - Takes Responsibility and Looks for Opportunities

• Business Acumen - Understands Business Fundamentals and Organizational Goals

• Change Agility - Changes When Required

• Leadership - Demonstrates Personal Leadership

Posting Close Date: