Kaeppel Consulting is seeking an Claims Support Specialist to join our team at the West Virginia Branch, onsite in Parkersburg, WV. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This position is expected to last 6 months, beginning in November 2025.
Key Responsibilities:
- Provide general administrative support including answering phones, filing, imaging, faxing, and handling mail.
- Order office supplies and coordinate meetings as needed.
- Greet and direct visitors to the appropriate personnel.
- Deliver outstanding customer service through inbound and outbound calls to policyholders, claimants, and agents.
- Assist with weather-related claim support (CAT loss reports and other related duties).
- Support multiple claim disciplines: material damage, property, liability, subrogation, workers compensation, medical, and litigation.
- Process sensitive documents and maintain confidentiality of claim file data.
- Conduct follow-up calls and other claim file-related tasks as assigned.
Education & Experience Requirements:
- High School Diploma or GED required
- Prior experience in an administrative or customer service role preferred
- Strong communication and organizational skills
- Proficiency with basic office equipment and software (e.g., Microsoft Office Suite)
- Ability to handle confidential information with professionalism
- Comfortable working in a fast-paced environment with minimal supervision
- Hours per Week: 37.5
- Shift: 8:00 AM – 4:30 PM
Top Skills
What We Do
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead. We have applied our lean tools to our self and designed a “Just-in-Time” supply model. We have access to all levels of consultants within many industries and will provide you with just the right talent needed for just the right amount of time.
We are a privately held, veteran-owned, services firm dedicated and concentrated in Staffing, Training and Consulting with competencies in Lean, Six Sigma, Program and Project Management, Enterprise Architecture, Change Management and IT Services. Our experience comes from companies such as GE, USAA, Federal Express, IBM, Dell and other fortune 100 companies.
We focus on helping our customers achieve sustainable and measurable improvements through the application of these competencies in several key practice areas, including Information Technology disciplines, Innovation and Strategic Planning, Capability Maturity Planning and Management, Portfolio Planning and Management, Operational Excellence and Continuous Improvement, Business Transformation and Business Integration.
We offer tailored Staff Augmentation services, customized Training Programs, and results-oriented Consulting Services. We recognize our clients are unique in their cultures, goals and needs. Therefore, all our services are designed and tailored to uniquely meet each customer’s needs. We operate with our core values of putting People First, speaking with Honesty, demonstrating Integrity, providing world-class Service, and ensuring Excellence in all we do. We operate with a mindset that puts our clients' needs before our own and works ourselves out of your business by conducting knowledge transfer and coaching our clients in our methods as we deliver on our promises. This ensures we are leaving a client in a better position of capabilities than before we arrived.
