The Role
Claims Supervisor
Remote, CA
MUST HAVE CALIFORNIA CLAIMS EXPERIENCE
Requirements
Education and Experience
Description
The Claims Supervisor coaches, counsels, and trains a staff of claims adjusters and supporting roles in accordance with company policies and applicable labor laws. The Supervisor is responsible for promoting quality, superior customer service, and identifying enhancements and changes to workflows to increase effectiveness and productivity. This position provides on-going feedback on what is going well and areas for improvement/growth. While being client facing, the Supervisor will work with the claims team and Client Services Manager to exceed client expectations.
The Supervisor must be able to make independent decisions, multi-task and prioritize tasks, and coordinate with other internal departments to meet company goals.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person holding this position. Duties, responsibilities, and activities may change at any time with or without notice.
Principal Duties & Responsibilities
Based on the area of responsibility, the employee shall be asked to perform all the following essential functions, and other duties as assigned:
Education and Experience
Remote, CA
MUST HAVE CALIFORNIA CLAIMS EXPERIENCE
Requirements
Education and Experience
- Five years of experience in handling Public Entity Claims or General Liability claims.
- Extensive experience in analyzing and addressing coverage issues.
- Extensive experience in Litigation Management, including litigation in multiple jurisdictions.
- Associate in Risk Management (ARM) preferred.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
Description
The Claims Supervisor coaches, counsels, and trains a staff of claims adjusters and supporting roles in accordance with company policies and applicable labor laws. The Supervisor is responsible for promoting quality, superior customer service, and identifying enhancements and changes to workflows to increase effectiveness and productivity. This position provides on-going feedback on what is going well and areas for improvement/growth. While being client facing, the Supervisor will work with the claims team and Client Services Manager to exceed client expectations.
The Supervisor must be able to make independent decisions, multi-task and prioritize tasks, and coordinate with other internal departments to meet company goals.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person holding this position. Duties, responsibilities, and activities may change at any time with or without notice.
Principal Duties & Responsibilities
Based on the area of responsibility, the employee shall be asked to perform all the following essential functions, and other duties as assigned:
- Set goals that support corporate objectives and the companies’ Strategic Plan.
- Implement processes and procedures to ensure goals are attained.
- Communicate client and GHC directives to claims team while ensuring compliance.
- Monitor and assess claims teamwork product to ensure adherence to Companies Best Practices and client standards, while monitoring all claims for appropriate, timely, and effective handling. Conduct case reviews and evaluate performance by continuous review of claims statistics, open and closed file evaluations, diary compliance, and observation of activities in the field and office.
- Maintain frequent communication with supervisor and staff and regularly schedule in person or telephonic conferences to perform one-on-one performance and progress feedback with staff.
- Provide direct and timely response to all client inquiries.
- In conjunction with Client Service Manager, schedule regular in-person meetings with clients incorporating the assigned adjusting staff, as appropriate.
- Ensure timely, accurate reporting of files, and appropriate evaluation of any claims meeting clients’ reporting criteria to excess carriers/pools.
- Educate and mentor adjusters on company policies and procedures.
- Train adjusters on handling litigation to include possible attendance at settlement conferences, mediation, and closed sessions.
- Review and approve reserves and payments made by team members, within supervisory authority. Review the settlement activity of adjusters to ensure sound systems, service, and security.
- Other duties as assigned.
Education and Experience
- Five years of experience in handling Public Entity Claims or General Liability claims.
- Extensive experience in analyzing and addressing coverage issues.
- Extensive experience in Litigation Management, including litigation in multiple jurisdictions.
- Associate in Risk Management (ARM) preferred.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
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The Company
What We Do
Intercare Holdings Insurance Services is service provider of results-driven loss cost solutions to public and private entities. Its philosophy of providing attentive, hands-on, high quality claims administration and managed care services has made the company the "go-to" source for customized risk management programs and loss cost solutions. The basic operating premises of Intercare have been and remain integrity, transparency, and customer service. A strong focus and commitment to customer satisfaction by each employee in the Intercare family have been key to Intercare’s success.
