Claims Specialist

Key Responsibilities

• Claims Processing: Manage day-to-day claims activities for new claims, including claims actions, emails, and payments.
• Own the assessment and approval of new claims within the authority and fraud thresholds.
• Customer Communication: Handle customer inquiries regarding claims status and policy coverage via chat, phone or email. Build rapport with customers to speed up claim’s resolution and process claims payments.
• Documentation: Ensure all necessary documentation is collected and filed accurately in the system. 
• Quality: Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.
• Collaboration: Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience. 
• Compliance: Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
• Process Improvement: Identify and recommend process improvements to enhance claims handling efficiency and operations.

What you will bring

• 1-2 years experience handling claims.
• Fluency in English  & Portuguese (verbal & written) is essential for communicating internally and externally.
• Any other European language will be highly regarded for external communications.
• Basic understanding of insurance products and terminology.
• Bachelor’s or postgraduate degree in a related field or equivalent is desirable.
• Please note that all resumes must be submitted in English to be considered for the role.

What you will have

• Problem-solving, advocating for customer solutions.
• Driven, energetic and a “good enough is not enough” mentality.
• Professional approach.
• Ability to work under pressure and adapt quickly to a start-up pace environment and culture.
• Organizational and time management skills.
• Excellent attention to detail.