Claims Specialist

Key Responsibilities

• Proactively handle a cross-section of claims including professional liability, management liability, D&O and E&O claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).  
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
•  Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.

Skills, Knowledge & Expertise

• Minimum of 3 years’ experience of handling claims.
• Good understanding of insurance policy wordings – policies a particular  advantage.
• Experienced at working with incident response vendors, in particular legal and forensic providers.
• Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
• Experienced at dealing with external stakeholders in a customer service or consultancy  environment
• Excellent communication skills and capable of credibly speaking to clients and partners and the value CFC’s products and services provide in responding to them.
•  Positive and enthusiastic attitude.

About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.