This position's primary responsibility is the investigation and disposition of potentially fraudulent claims in any product line sold by the organization. The position also acts as liaison between the organization and industry entities, which include other carriers, law enforcement, District Attorneys, NICB and the Department of Insurance. The position requires a diverse skill set which includes investigating, public speaking, teaching and reporting.
The position requires a high degree of discretion and independent judgment in analysis, problem solving, and time management to effectively manage investigations.
Job Duties
Develop and implement investigative strategies for assigned casualty, auto property damage, auto theft, and/or homeowners claims.
Complete and/or supervise thorough field investigations to ensure proper coverage is afforded. Includes reviewing and investigating suspicious activity, using effective investigation strategies, background search, and research as appropriate.
Prepare and provide appropriate investigative reports clearly outlining the issues, investigation, and findings/recommendations to claims staff.
Ensure proper reporting to NICB, Department of Insurance, and local District Attorneys, as warranted. Includes attending and/or testifying in court hearings and proceedings as required.
Remain current on emerging fraud trends, investigations, and fraud identifying/combatting tools.
Provide training to claims staff on insurance fraud and industry trends. Liaise with assigned claims teams to educate integral anti-fraud personnel to identify, articulate, and refer suspicious claims.
Qualifications
Bachelor’s or equivalent combination of education and experience preferred
4-6 Year prior Claims experience required
Moderate computer and line of business technical software skills required.
Advanced application of policy language as applied to coverage, liability, and settlement.
Advanced organization and planning recognition skills required.
Advanced oral and written communication skills required.
Advanced interpersonal skills required.
Advanced interviewing and negotiation skills required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State required.
The starting pay range for this position is:
$74,500.00 - $99,500.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
Skills Required
- Bachelor's or equivalent combination of education and experience
- 4-6 Year prior Claims experience
- Moderate computer and line of business technical software skills
- Advanced application of policy language related to coverage and liability
- Advanced organization and planning recognition skills
- Advanced oral and written communication skills
- Advanced interpersonal skills
- Advanced interviewing and negotiation skills
- Valid Driver's License with acceptable record
AAA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AAA and has not been reviewed or approved by AAA.
-
Pay Growth & Progression — Annual raises and bonuses are typically provided, signaling structured pay progression. Performance-based opportunities can add to earnings when goals are met.
-
Retirement Support — A 401(k) match and an additional employer contribution are part of the package. This strengthens long‑term financial value beyond base pay.
-
Leave & Time Off Breadth — Paid time off and paid holidays are provided, with generous PTO in the first year for certain roles. This breadth supports work‑life balance and recovery time.
AAA Insights
What We Do
Proud to serve our 64+ million members, help travelers see the world and drive real change to improve road safety. Disclaimer: http://bit.ly/1xDRY2k
.png)
