Claims Solutions Officer ensures that subrogation claims are evaluated in a fair and reasonable
manner within industry standards. They use imperial evidence and precedent settled judgments to actively
negotiate the extent of liability on a claim and seek maximum recovery of the company's losses. Ensures
that fronting claims are handled as outlined in the agreements between GGIL and the respective Fronting
Partner
JOB RESPONSIBILITIES:
Motor & Non-Motor
Deliver Red Carpet Customer Service - contacting the claimant/producer/fronting partner and
providing regular updates at various points of the claims process.
Interviewing Insured/Third party claimants
Processing payments, Handling queries, Assessing of liability, Appointing adjusters, Negotiating
settlements, Setting Reserves Registering claims,
Responding to all correspondences within time stipulated in SOPs
Perform monthly and Zero reserve reviews of assigned claims
Subrogation
Deliver Red Carpet Customer Service - contacting the claimant/producer/fronting partner and
providing regular updates at various points of the claims process.
Negotiate fair settlement of Third Party Insurer's claims.
Review claim file and determine extent of liability and seek maximum subrogation recovery
Perform Quarterly Review of assigned claims
Processing of invoices from service providers, receipting of all recovery matters, reimbursements
of refundable excesses to Insureds.
Fronting
Deliver Red Carpet Customer Service - contacting the claimant/producer/fronting partner and
providing regular updates at various points of the claims process
To settle claims promptly, efficiently, equitably and in accordance with all contract conditions
To settle all fronting claims within the SOPs and guidelines of each partner company
Perform Quarterly Review of assigned claims
EDUCATION & EXPERIENCE:
• 5 O’ levels including Maths and English
• 2 A levels/CAPE
CII Certificate or pursuing same
•• At least 2 years experience
ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.
PERSON SPECIFICATION:
The Claims Solutions Officer must possess a strong and positive work ethic with customer service oriented
acumen. Must have the ability to operate and contribute positively in a team-based environment and take
initiative as evidenced by the ability to self-manage, organize and prioritize work. The incumbent will
possess good written and oral communication skills including effective telephone skills. Demonstrate
superior organizational skills and the ability to effectively manage multiple priorities.
Skills Required
- Five O-levels, including Mathematics and English
- Two A-levels or CAPE
- CII Certificate or currently pursuing it
- At least two years of experience
- Certificate of Character
- Strong customer service orientation
- Ability to work effectively in a team environment
- Good written and oral communication skills, including telephone skills
- Strong organizational skills and ability to manage multiple priorities
What We Do
Guardian Group is a conglomerate of insurance and financial services companies in the Caribbean, with over 100 years of experience as one of the largest insurers in the region.
