Claims Salvage Operations Specialist - APD and Auction

Claims Salvage Operations Specialist - APD and Auction

Job Code
4344
Job Title
Claims Salvage Operations Specialist - APD and Auction
Job Summary
The Claims Salvage Operations Specialist - APD and Auction supports the Claims business unit by performing key administrative, operational, and process‑improvement tasks across Salvage Operations, Total Loss, and Claims. Responsibilities include handling documentation, payments, data entry, financial transactions, and DMV‑related processing. The role coordinates with shops, members, and CSRs to dispatch vehicles, and manages inspections, estimates, valuations, and vehicle check-ins. The Specialist also assists with claims handling including negotiations, settlements, and payments, supports management through training and report analysis, and participates in weekly auction activities. Additional duties may be assigned as needed.
Job Duties

• Inspect and document claims. Ensure correct vehicle inspections are completed and accurately recorded in Claims Center using required templates.
• Prepare estimates and follow up. Create estimates as needed and follow up with body shops on missing parts or information.
• Perform vehicle intake tasks by complete check-ins, photograph vehicles, remove plates, attach keys, and determine/report damage based on notes and photos.
• Communicate with stakeholders. Contact insureds/claimants, members, shops, CSRs, management, and buyers to gather info, resolve issues, and support claim progress.
• Operate equipment using handheld devices, 360 cameras, boosters, forklifts/golf carts (as applicable), and perform lot cleanup or sale prep tasks.
• Support claim resolution by handling moderate to complex claims including negotiations, settlements, payments, and verification of correct salvage/non‑repairable coding.
• Provide administrative and reporting support by Managing records (including DMV-related), processing confidential info, responding to emails/mail, supporting scheduling, maintaining office equipment, and assisting with reporting/analysis.
• Team and operational support by answering complex calls, training new employees, monitoring supplies, facilitating communication across teams/vendors, and performing other duties as assigned.

Qualifications

• High School GED Required
• 1-3 years Vehicle Estimating and CCC or other Estimating Systems Experience. Required
• Proficiency in Claims Portal and claims handling procedures required.
• Advanced skills in using Microsoft Office products required.
• Advanced skill in using general office equipment required.
• Advanced verbal, telephone and written communication skills required.
• Advanced organizational skills required.
• Outstanding interpersonal skills required.
• Familiarity with Automobile Club of Southern California software programs preferred (Claims Portal, CACS, PRIME, HUON,DMV etc.) required.
• Superior oral and written communication skills required.

The starting pay range for this position is:

$26.91 - $35.84

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).