We are seeking a talented individual to join our Claims Trustee Review team at Mercer Super. This role can be based in Melbourne, Sydney or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.
Claims Review Specialist
This is an individual contributor role within the Claims Trustee Review team, supporting Mercer Superannuation (Australian) Limited’s claims governance responsibilities. You will review disability, death and deceased estate claims, work with insurers and other stakeholders, and help ensure claims are handled in line with regulatory, trustee and internal requirements.
We will count on you to:
Review claim case files and make decisions on insured benefits, deceased estate distributions and objections to deceased estate decisions
Assess and, where appropriate, challenge insurer decisions relating to death, disability, illness and injury claims
Represent Mercer Super in dealings with external stakeholders, including insurers, auditors, Risk and Compliance, Legal and AFCA
Monitor trustee service level requirements and ensure compliance with the Mercer Delegations Approval Policy
Manage case escalations, identify process or system issues, and support corrective action
Contribute to projects and provide technical input to support the best financial interests of members
What you need to have:
Demonstrated experience in superannuation, financial services or life insurance claims management
Experience making claims-related decisions on behalf of a trustee or in a comparable governance environment
A sound understanding of trustee responsibilities, superannuation regulation, claims management and relevant insurance legislation
Strong written and verbal communication skills, sound judgement and excellent attention to detail
What makes you stand out:
Tertiary qualification in a relevant discipline
Experience in a client servicing or consulting role
RG 146 qualification or progress towards it
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Mercer:
Skills Required
- Demonstrated experience in superannuation, financial services or life insurance claims management
- Experience making claims-related decisions on behalf of a trustee or in a comparable governance environment
- Sound understanding of trustee responsibilities, superannuation regulation, claims management and relevant insurance legislation
- Strong written and verbal communication skills, sound judgement and excellent attention to detail
- Ability to work at least three days per week in the office (Melbourne, Sydney or Adelaide)
- Appropriate approval to work in Australia
- Willingness to complete a Criminal & Bankruptcy check prior to commencing employment
- Tertiary qualification in a relevant discipline
- Experience in a client servicing or consulting role
- RG 146 qualification or progress towards it
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
