Claims Representative

Posted 4 Days Ago
Be an Early Applicant
West Des Moines, IA
In-Office
Junior
Fintech • Insurance
The Role
Claims Representatives at Athene are responsible for processing claims requests, investigating claims, and communicating with beneficiaries while ensuring regulatory compliance.
Summary Generated by Built In

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

We're hiring Claims Representatives!
A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.

Accountabilities:

  • Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.

  • Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.

  • Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements.

  • Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies.

  • Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information.


Qualifications and Experience:

  • 1+ years of work experience required; experience with annuities is strongly preferred.

  • Ability to navigate multiple computer systems with minimal assistance required

  • Demonstrated interpersonal skills, including effective verbal and written communications.

  • Understanding of annuity and financial services regulations preferred.

Drive. Discipline. Confidence. Focus. Commitment.  Learn more about working at Athene.

Athene is a Military Friendly Employer!  Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Top Skills

Computer Systems
MS Office
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The Company
HQ: West Des Moines, IA
1,254 Employees
Year Founded: 2009

What We Do

Athene, through its subsidiaries, is a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. The products offered by Athene include:
• Retail fixed, fixed indexed and registered index-linked annuity products;
• Reinsurance arrangements with third-party annuity providers; and
• Institutional products, such as funding agreements and group annuity contracts related to pension risk transfers.

Athene's subsidiaries include Athene Annuity & Life Assurance Company, a Delaware-domiciled insurance company, Athene Annuity and Life Company, an Iowa-domiciled insurance company, Athene Annuity & Life Assurance Company of New York, a New York-domiciled insurance company, Athene Securities, LLC, an Iowa-domiciled registered broker-dealer (member FINRA), and Athene Life Re Ltd., a Bermuda-domiciled reinsurer.
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The financial industry is ripe for change and Athene is leading the way. We’re determined to make retirement easier for you and other Americans by harnessing our passion, smarts and relentless spirit.

Learn how to become an Athene financial professional at www.athene.com/contact.

If you love a challenge and are driven to succeed, then Athene is your kind of company.

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