Claims Representative

C.H. Robinson is seeking a dedicated Claims Representative to join our team. In this role you will act as a liaison between corporate and network offices, process new claims, and ensure timely claims settlements. You will monitor and respond to communications with a customer service mindset, resolve daily issues, and identify potential risks. Additionally, you will assist customers with carrier arrangements and build strong working relationships with all stakeholders. Join us to maintain excellent task management and contribute to the resolution of cargo claims efficiently.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Act as a liaison between corporate and network offices to gather information for claim responses

• Process new claims, disseminate to appropriate carriers, and enter claim settlements

• Monitor and respond to emails and voicemails with a customer service mindset

• Resolve daily issues and bring them to resolution

• Identify and escalate risks on pending claims and litigation

• Assist customers with carrier arrangements, salvage goods, and schedule inspections

• Build strong working relationships with customers, carriers, insurance companies, and the office network

• Maintain excellent task management for proper follow-up and resolution on each claim

• Perform other duties as assigned according to team and country-specific requirements

QUALIFICATIONS

Required:

• High School diploma or GED

• Minimum 1-year previous customer service or claims experience

Preferred:

• Bachelor’s degree from an accredited college or university

• Previous transportation experience

• Strong problem solving and decision-making abilities

• Quick learner who is successful at multi-tasking

• Team player who can also produce independent results

• Possesses strong detail orientation

• Strong customer service focus

• Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.