Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job SummaryWest Bend is building a new class of entry-level Claims Representatives to start in January 2027. Through hands-on training and support, you’ll learn how to manage claims from start to finish, solve problems, make decisions, and help customers through unexpected situations. Work LocationThis position offers a hybrid work schedule. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events.
Responsibilities & QualificationsStart Your Career in Claims
Claims probably isn’t a career most people grow up thinking about. But if you like figuring things out, talking with people, making decisions, and having work that’s a little different every day, you might be surprised by how well it fits.
And you don't need to already know insurance.
Our Claims training program is designed to teach you the business while giving you the support and coaching to grow into the role.
You'll learn how to:
- Piece together what happened by talking with customers, claimants, and witnesses
- Review information and make coverage and liability decisions
- Evaluate damages and determine next steps
- Work with customers and other parties to resolve claims
- Negotiate settlements
- Manage a caseload and keep claims moving
- Be the person customers can count on during an unexpected situation
What you bring: curiosity, communication skills, good judgment, organization, and a willingness to learn.
What we'll bring: the training and support to help you learn claims and build a career from there.
If you're looking for an opportunity where you can learn, make decisions, help people, and build a long-term career, take a look at Claims at West Bend.
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Salary StatementThe hourly pay range for this position is $24.00-$29.00/hr.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
BenefitsWest Bend offers a comprehensive benefit plan including but not limited to:
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
- West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
Skills Required
- Curiosity and willingness to learn
- Strong communication skills
- Good judgment and decision-making ability
- Organizational skills
What We Do
We're hiring at West Bend! Check out our careers page on our website for updated listings. Since 1894, West Bend Mutual Insurance has come to stand for excellence through the use of innovative insurance products, steady growth, and financial stability offering property/casualty insurance for homes, autos, businesses and personal property. This reputation for excellence is recognized not only by our policyholders, but by the insurance industry itself. West Bend has been rated A (Excellent) or better by A.M. Best since 1971. West Bend is also consistently ranked at the top by thousands of insurance agents nationwide in an ease-of-doing-business survey conducted annually by Deep Customer Connections, Inc. Over a hundred years ago, a fire roared through the city of West Bend, WI. This tragedy was one of the worst for our community and touched the lives of many people. Because of that fire, our company was formed. And even then, we began to show that something good can come from something bad. Over time, people have come to expect this of us. To call with problems and leave with solutions. As time passes, things change. But not our reason for being. At the core of everything we do lies a simple premise. A sincere desire to help our customers through problems and adversity. To make sure that positives come from negative situations. To step up when you need us. To do the right thing. The worst brings out our best.® That's The Silver Lining.
