Job description
Are you looking for a great career in an exciting and growing industry? Are you excited for something new and willing to learn? Buffalo Restoration is in search of an Claims Processor. We are invested in training our team members and building a career for you. We combine hard work, industry best practices, fun and technology to make it feel like home again for our customers.
We specialize in commercial and residential disaster restoration projects from fire and water damage to mold remediation. We are a growing family-run company for over 30 years local to the Gallatin Valley.
Job Summary:
The Claims Processor will work with the Construction Manager, Claims Manager, Project Managers, Insurance Adjusters, Homeowner’s, and other Claims Processors to gather information and present estimates for the reconstruction and mitigation restoration services we provide. This position is responsible for building relationships with insurance professionals and utilizing those relationships to get our clients back into their homes after traumatic events such as a fire or flood. This position will also work closely with several internal departments to produce estimates that meet the operational objectives of the company.
Essential Duties and Responsibilities and Expectations:
- Audit CRM platform for accuracy on a regular basis
- Utilizing Xactimate platform to create Reconstruction and Mitigation estimates
- Accept and complete miscellaneous projects as needed
- Frequently engaging with customers both by phone and through email communication.
- Working closely with the claims manager – monitoring jobs in progress and providing status updates
- Daily updating notes in DASH file so all projects are up to date on the day.
- Gathering information from multiple internal and external sources.
- Negotiating with Insurance Adjusters (payment terms as well)
- Meet operational objectives of: Sales, Gross Profit and Brand Experience
- Clearly communicate expectations with Project Manager and the Adjuster
- Create contracts for Project Managers once approved by Insurance or Client
- Participate in local community events
- Consistently monitor and maintain internal relationships to help improve performance of the team
- Provide feedback to Claims Manager
- Provide timely processing of claims.
- Prepare documents and other paperwork relating to claims.
- Assist in payment collections as directed by accounting
- Respond to inquiries and resolve pertaining to specific claim issues.
- Assist staff in processing complicated claims.
- Bring to notice special policy matters to the attention of the management
- Responsibilities may be amended, added, or deleted as needed
Minimum Qualifications (Experience/Education):
- Highschool degree or equivalent working experience
- Strong communication skills
- Well-organized, self-motivated, innovative, accurate, collaborative, and analytical
- Possess advanced computer skills with Microsoft Office, Excel, PowerPoint
- Must meet the company’s insurability requirements for driving
- Must participate in pre-employment screens (background).
Competencies or Knowledge, Skills and Abilities:
- Knowledge of the building & restoration industry
- Knowledge of insurance claims handling processes
- Proficiency in MS Word, Excel, & Outlook
- Proficiency with CRM and accounting software’s
- Ability to multitask under increased work loads
- Ability to follow allocated work schedule
- Proven people skills with customers and coworkers
- Well-organized, self-motivated, innovative, accurate, collaborative, and analytical
- Negotiations
- Data entry
If you want to work for a company that truly cares about the community we serve as well as your professional development, apply with Buffalo and see what makes us the #1 disaster restoration company in Montana! Do you have what it takes to be a part of the Herd?
Job Type: Full-time
Pay: $60,000 to $65,000 annual
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Microsoft Office: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- Construction estimating: 2 years (Preferred)
- CRM software: 1 year (Preferred)
- Negotiation: 2 years (Preferred)
- Microsoft Excel: 2 years (Preferred)
Work Location: In person
Skills Required
- High school degree or equivalent work experience
- Strong communication skills
- Advanced computer skills with Microsoft Office, Excel, and PowerPoint
- Must meet the company’s insurability requirements for driving
- Must participate in pre-employment background screening
- Knowledge of the building and restoration industry
- Knowledge of insurance claims handling processes
- Proficiency with Microsoft Word, Excel, and Outlook
- Proficiency with CRM and accounting software
- Ability to multitask under increased workloads
- Ability to follow an allocated work schedule
- Customer and coworker relationship skills
- Negotiation skills
- Data entry skills
- Three years of Microsoft Office experience
- Three years of customer service experience
- Two years of construction estimating experience
- One year of CRM software experience
- Two years of negotiation experience
- Two years of Microsoft Excel experience
What We Do
Buffalo Restoration is a family-owned and operated damage restoration and disaster mitigation company serving Bozeman and Southwest Montana. It handles residential and commercial water, fire, smoke, soot, mold, and biohazard damage, with emergency response available around the clock. The company also provides cleaning for carpets, rugs, and upholstery, specialty remediation, and reconstruction-related services, aiming to help customers recover and feel at home again.
