At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
Reporting to the Senior Manager, Claims Operations, the Claims Optimisation Manager is a key member of the Claims Operations team. This role is responsible for driving continued service uplift in insurance and claims operations, improving the end-to-end claim experience for members and beneficiaries.
You will work across AustralianSuper teams and external partners to identify opportunities, assess options and deliver approved recommendations that uplift claim management and support timely payments. You will also help ensure claims handling and calls are delivered fairly, honestly and efficiently, while supporting continuous improvement and excellent outcomes for members and their beneficiaries.
The role sits within the Insurance Operations & Claims team, within the Member Operations department under the Member Domain.
Key duties include but are not limited to;
- Assess the current claims ecosystem and recommend changes to uplift claim management and expedite payments.
- Drive approved recommendations for claim uplift across AustralianSuper teams and external partners, ensuring alignment with business objectives and successful outcomes.
- Propose enhancements to the operating model, Fund ecosystem and claim processes, including systems, workflow logic, communications and business rules.
- Draft business cases, write committee papers, review business requirements and develop structured activity to support recommendation outcomes.
- Lead regular engagement with project stakeholders and business teams to ensure needs are identified and addressed.
- Track and monitor claim enhancement outcomes and processes.
- Identify risks associated with recommended options and facilitate decision-making in line with Fund policies, standards and procedures.
- Contribute to regular reporting on metrics for internal stakeholders and support organisational change initiatives.
What You’ll Need
- Experience preparing reports, governance papers and insurance-related documentation.
- Knowledge of industry and regulatory standards, and contemporary claims governance practices.
- Strong experience in delivering transformation, operations optimisation or continuous improvement.
- Proficiency in MS Suite and tools such as Jira, MS Project, Confluence, SharePoint, Teams and Power BI.
- Critical thinking capability, with the ability to identify, analyse and communicate potential opportunities, issues and risks.
- Strong attention to detail, with the ability to transform operational data and observations into actionable insights.
- Strong stakeholder engagement and influencing skills, with experience working across various levels of an organisation.
- A tertiary qualification in financial services, insurance or superannuation management.
- A high level of personal integrity and the ability to professionally handle confidential matters.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
Skills Required
- Experience preparing reports, governance papers and insurance-related documentation.
- Knowledge of industry and regulatory standards and contemporary claims governance practices.
- Strong experience delivering transformation, operations optimisation or continuous improvement.
- Proficiency in Microsoft Office, Jira, MS Project, Confluence, SharePoint, Teams and Power BI.
- Critical thinking with ability to identify, analyse and communicate opportunities, issues and risks.
- Strong attention to detail and ability to transform operational data into actionable insights.
- Strong stakeholder engagement and influencing skills across organisational levels.
- Tertiary qualification in financial services, insurance or superannuation management.
- High level of personal integrity and ability to professionally handle confidential matters.
What We Do
AustralianSuper is for everyday Australians and businesses; we help invest members’ money to create the best possible retirement outcomes for members. More than 3 million members and 440,000 businesses trust us to invest more than AU$270 billion on their behalf. One in 8 working Australians are a member of AustralianSuper, the nation’s largest superannuation fund. Our size has given us the ability to leverage significant investment opportunities for long term performance and low fees that are passed on to our members. With services and advice that simplify super for business including a free clearing house, secure online transactions, dedicated relationship managers, education and help. It’s easy to see why we’ve been a top performing fund. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Reference to any awards and ratings are only one factor to be taken into account when choosing a super fund. The information posted by AustralianSuper may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.
