Claims Operations Support Specialist

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2 Locations
In-Office
Insurance
The Role

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

This job is in the Aviation Insurance Claims Operations Team – Aviation is a very exciting area of the insurance world.  This is a role that supports our following market claims.  The claims can be aircraft damage (airplane, helicopter, space related, etc.), bodily injury, or property damage, etc.

This person will be responsible for following market claims to analyze, adjust reserves, and make requested payments as necessary. This includes:

  • Analyzing market reports regarding major claims, and analyzing monthly bordereau statements.
  • Processing bordereaux statements from leads. Involves heavy MS Excel in converting leads information into our claim information.
  • Maintaining current file diaries for all claim files
  • Updating adjuster file notes to ensure proper file documentation to meet carrier requirements in both the claims system and our documentation system.
  • Billing time for file processing to each claim file.

Additional responsibilities include:

  • Balancing and emailing Coinsurance statements. Balancing involves heavy MS Excel with if statements, vlookups, etc.
  • Balancing and emailing monthly fee statements based on the NACHA, involves heavy MS Excel with pivot tables and vlookups.
  • Resolving system errors on the daily error reports from both our claims system and other systems, such that payments are processed and documented appropriately. 
  • Producing reports for insureds, brokers, underwriters, etc. at the end of the month and as requested.  The reports will be downloaded from our claims system into excel for further customization. 

Education:

College Graduate Preferred, Accounting, Statistics, Math, Economics, or equivalent work experience.  Must be very proficient with excel, and calculating numbers using percentages.

Claims experience would be helpful.

Must be very organized and have good time management skills.

Professional communication skills are a must.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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The Company
HQ: New York, New York
2,935 Employees
Year Founded: 1919

What We Do

Starr Insurance is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Starr has the global knowledge, vision and relationships to help your company succeed, anywhere you do business.

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