The Role
As a Claims Operations Associate, you will manage claims portfolios, investigate liability, communicate with stakeholders, and ensure compliance with policies.
Summary Generated by Built In
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How are we building our teams?
We’re looking for self-starters who are experts in their fields and who are eager to learn new things. We work hard, offering rapid skills development and the opportunity to learn everything about the flourishing payments industry.
Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year
How will you add to the OpenPayd journey?
- Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements,contributing to / updating relevant SOPs where needed.
- Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
- Investigate and evaluate claims to determine coverage and liability
- Communicate effectively with OpenPayd's corporate clients, Legal team, and other stakeholders(including external stakeholders).
- Ensure all claims are handled in compliance with company policies and industry regulations.
- Undertaking detailed fact finds, paying great attention to detail.
- Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
- Identify and report any potential fraud or suspicious activity.
- Assessing any (potential) complaint, escalated via the supported communication channels and handle it according to Company’s internal complaints handling process;
- Assessing the details and validity of a complaint;
- Preparing a final response to the complainant, as per the internal complaints handling procedures;
- Compiling complaint statistics and trends analysis to senior management as required.
The ideal candidate will have the following:
- Excellent command of English (C1) is a must – both written and spoken
- Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
- Previous experience in claims or complaints handling
- Ability to process information from a variety of sources and be confident in suggesting a course of action, whilst also being able to ask colleagues for input.
- Strong communication skills and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce will be considered an advantage
Our Perks and Benefits:
- Health Insurance
- MultiSport card subsidised
- Discretionary Annual Bonus Scheme
- Personal Training allowance
- 25 days annual leave plus bank holidays and an extra day for your birthday
- Extended leave for long service
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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Skills Required
- Excellent command of English (C1)
- Previous experience in online payments or financial services
- Previous experience in claims or complaints handling
- Strong communication and interpersonal skills
- Good multitasking, prioritization, and organizational skills
- Good attention to details
- Knowledge of Excel, Tableau or Salesforce
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The Company
What We Do
Embedded Finance for the digital economy OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions. Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards. We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
