Claims Operations Specialist

Company:Marsh

Description:

We are seeking a talented individual to join our Claims Operations team. This role will be based in Tianjin.

We will count on you to:

• First notice of loss, insurer notification and client acknowledgment
• Independently follow up routine claims and consult for clients
• Collaboration with insurers, loss adjusters and other related parties
• Data analysis and regular claims reports
• On-site claims meetings and trainings with clients
• Close in touch with business teams
• 负责接收客户出险通知并代为向保险公司正式报案
• 独立跟进客户日常赔案全流程，提供专业理赔顾问服务
• 与保险公司、公估公司及其他相关机构相互协作，共同推进赔案
• 理赔数据分析，理赔报表的定期制作与发布
• 参与现场理赔沟通会议，向客户提供必要的理赔培训
• 与业务团队保持密切联系，共同向客户提供优质保险顾问服务

What you need to have: 

• Bachelor degree or above
• Business English
• Experience in Property All Risks/Cargo/Employer’s Liability/Public Liability/Product Liability product lines
• 5+ years of Property and Casualty claims experience
• Demonstrate taking responsibility, being patient as needed and being customer oriented
• Keen sense of business environment
• Proficiency in data processing tools such as Excel and Power BI is preferred
• Service experience in foreign-funded enterprises is preferred
• 大学本科或以上学历
• 熟练掌握商务英语
• 拥有财产险/货运险/雇主险/公责险/产责险等相关保险经验
• 五年或以上企财险理赔经验
• 有责任心，有耐心，有服务精神
• 对业务环境保持敏锐触觉
• 熟练掌握 Excel、Power BI 等数据处理工具更优
• 拥有外资企业工作经历更优

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In the recruitment process, Marsh does not restrict a position to a particular gender, does not inquire or investigate the marital or maternal status of female candidates, does not impose any limitations on marriage or childbirth, does not use marital or maternal status of a condition for hiring, and does not raise the qualification standard for female candidates. When you apply for a position with us, we must obtain Personal Data, which is any data that can directly or indirectly lead to the identification of a specific individual, such as your name, contact information, employment history, education information, work skills, and licensure and certifications (if applicable). We also collect any other information you have provided in your CV, covering letter, application form, or during an interview (if applicable). Marsh limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law, we may collect Personal Data deemed sensitive under applicable law (for example, ethnicity, fitness to work or criminal convictions information). Marsh collects Personal Data directly from you and, depending on the circumstances and the type of role applied for, recruitment agencies, background check providers, your named referees and occupational health providers. Marsh retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our “Job Applicant Data Privacy Statement” before you submit your application.