Claims Module Senior Business Analyst
About the Role
This individual will play the role of Claims Domain lead for MMIS health care projects
Responsibilities
- Drive the claims module and process and provide domain knowledge
- Perform analysis of business requirements
- Design and develop documentation and ensure quality process while coordinating with customers.
- Work in a team environment and provide guidance throughout the entire life cycle.
- Responsible for meeting customer expectations and troubleshooting problems in the application.
- Assist customers in implementation decisions.
Requirements
- Candidate should have strong health care domain experience and should have good knowledge of Medicaid and Medicare.
- Candidate should have hands-on experience on claims processing and Adjudication processes.
- Must have good experience in Reference code/data sets required in Claims adjudication.
- Must have prior experience or understanding in configuring benefits or programs in claims system across various sub-systems.
- Should be able to run queries and perform basic system analysis, RCA etc.,
- Should work closely with the client and development team during the stages of development, and conduct demos at completion of milestones, track and close feedback from such demos
- Must have excellent written and spoken communication skills. Should be able to multitask between internal team and clients based on priority tasks
- Work Closely with Dev, architecture and Design teams to define the GUI view and platform requirements, which is the foundation of the product.
In depth understanding of Claims and Claims lifecycle:
Member, Provider, Claim submission – Paper and EDI X12, Adjudication, Payment Cycle (Finance), Reporting
- Claim Types: Professional, Dental, Institutional, Pharmacy, Encounters and Capitation
- Claim Formats: EDI X12 formats like 837P/I/D, X12 formats 835, 834, 270/271, 276/277
- Claim System: Familiarity with systems like CMdS, GHS, Facets and etc
- SQL: To validate data in backend tables (e.g., claim status, payment details, find members/providers, Benefit Plan).
- EDI Tools: Validating X12 files.
- Interface Testing: Understanding how data flows between systems and formats and use tools like postman
Preferred Skills:
Minimum of 8+ years of experience in health care experience especially in MMIS domain.
Capability to think out-of-the-box to create new solutions as needed.
Ability to validate Test scenarios and test plans, test data.
Should be able to Review requirements, documentation and create Requirements Traceability matrix (RTM)
Should have excellent communication (written and spoken) skills to engage with different stake holders like QA/dev team, clients, end users of Clients and Business Units.
Ability to assess current functionality available in a product vis a vis market trends, regulatory requirements to be implemented in future version of the product.
Ability to drive and share the requirements with Technical and Architects regarding product features to be implemented.
- Communication: Collaborate with cross-functional teams
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Working For You
Perks and rewards designed for you:
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85,470 - $111,000.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Strong healthcare domain experience with knowledge of Medicaid and Medicare
- Hands-on experience with claims processing and adjudication processes
- Experience with reference code/data sets used in claims adjudication
- Experience or understanding configuring benefits/programs in claims systems across sub-systems
- Ability to run queries and perform basic system analysis and root cause analysis (RCA)
- Ability to work closely with clients and development teams, conduct demos, and track/close feedback
- Excellent written and spoken communication skills and ability to multitask among stakeholders
- Work with development, architecture and design teams to define GUI view and platform requirements
- In-depth understanding of claims lifecycle: member, provider, claim submission (paper and EDI X12), adjudication, payment cycle, reporting
- Knowledge of claim types: Professional, Dental, Institutional, Pharmacy, Encounters and Capitation
- Familiarity with EDI X12 claim formats (837P/I/D, 835, 834, 270/271, 276/277) and EDI validation tools
- Familiarity with claim systems such as CMdS, GHS, Facets
- SQL skills to validate backend data (claim status, payment details, member/provider, benefit plans)
- Understanding of interface testing and data flows between systems; experience with tools like Postman
- Minimum of 8+ years of healthcare experience, especially in MMIS domain
- Ability to validate test scenarios, test plans, and test data
- Experience creating Requirements Traceability Matrix (RTM) and reviewing requirements/documentation
- Ability to assess product functionality against market trends and regulatory requirements
- Ability to translate and drive requirements with technical teams and architects
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.



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