Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo supervise and drive the management of claims area nationally, and to verify that the set key deliverables, such as cost containment and customer service levels, are met. To foster a dynamic Claims Fulfilment team and share the common goal of exceeding customer expectations, by keeping customers informed and timeously settling claims, whilst applying risk management principles.
Qualifications- Bachelor of Commerce or related.
- Certificate of proficiency in Insurance.
Experience:
- 10 years' experience in short term insurance.
- Experience with forensic claims investigations.
Key Impact Areas:
- Act as a claims technical advisor by educating the underwriters, client and staff about claims processes and procedures, to ensure that staff are equipped with the necessary experience to meet their clients' needs.
- Identify and implement claims initiatives whilst performing best practice research on industry trends, to ensure claims initiatives meet said best practice standards and the needs of the client.
- Verify claims processes do not impede / delay the processing of a claim and drive the improvement of any ineffective processes to ensure claims operational efficiency.
- Identify problem areas within the claims service value chain and devise suitable solutions to efficiently manage vendors and stakeholders.
- Monitor for fraudulent claims and lead the team to resolve any fraudulent claims identified to ensure the Bank does not process fraudulent claims.
Behavioural Competencies:
- Interacting with People
- Managing Tasks
- Providing Insights
- Taking Action
- Upholding Standards
Technical Competencies:
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
Skills Required
- Bachelor of Commerce or related
- Certificate of proficiency in Insurance
- 10 years' experience in short term insurance
- Experience with forensic claims investigations
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
