Claims Manager

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

We are seeking an experienced Claims Manager with a strong focus on insurance and brokerage claim to join our dynamic team. As the Claims Manager, you will lead the end-to-end claims function, ensuring seamless coordination between clients, insurance partners, and internal teams. You will be responsible for maintaining high operational standards, managing a team of claim officers, and providing strategic insights to improve claim performance. This role requires a blend of technical insurance expertise, leadership, and a tech-savvy approach to claims management in a fast-paced environment.

1. Support claims management across the business and help solve escalation cases that require a secondary review
2. Follow up with insurance company on the SLA of claim submission, claim decision and claim pending statuses
3. Work closely together with partner, adjuster, surveyor and insurance company regarding update statuses of claim submission & decision
4. Responsible for maintaining claim ratio & claim records history for all Igloo's client
5. Be responsible for keeping SLAs with regards to our responsibilities towards partners, insurance companies, and internal standards
6. Take the lead in resolving problems and ensuring efficient execution in the company’s best interest
7. High Responsibility in assessing any document claim submission meets standard of regulations, best practice and proper documentation prior submitted to Insurance Company.
8. Follow procedure and working instructor, as well as ensure the claim team follows the procedure for the organization's best interest
9. Be responsible for day-to-day operation claim officers’ activities in terms of handling claim document submission as well as pending claims
10. Conduct and provide valuable insights on the claim performance report on a biweekly basis.
11. Have an ownership and responsible person as the center of contact between client, Igloo & Insurance company to provide updates.
12. Develop and maintain good working relationships primarily insurer, partners and clients.

• Bachelors Degree preferable in Management Business/ Management Insurance
• At least 5 years of experience in the Insurance industry, preferably in Non-Life or General Insurance (Experience in an Insurance Brokerage or Insurtech is highly preferred)
• Deep understanding of various insurance products (General, Health, or Life) and the end-to-end claims lifecycle.
• Strong knowledge of local insurance regulations (e.g., OJK standards) and best practices in claim assessment.
• Proficient in data analysis; ability to turn raw claim data into actionable insights using Excel or BI tools.
• Excellent negotiation and communication skills in (English and/or local language), with the ability to manage difficult conversations with insurers and clients.
• Professional insurance certification (e.g., AAAIK, AAIK, or equivalent) is a significant advantage.