Claims Manager

• Are you a master of detail with a knack for problem-solving?
• Do you thrive in fast-paced environments where every claim tells a story—and your expertise helps write the ending?

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, Justin and Landmark Vineyards, Vintage Nurseries, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

As our Claims Manager you will be responsible for overseeing and managing all claims.  The role involves assessing and resolving claims efficiently, ensuring compliance with each countries local laws, and protecting the financial interests of the Company. You will work closely with internal teams and external stakeholders to ensure smooth and fair claim processes.  This is a role with plenty of growth opportunity for someone who is looking for a long-term career.

Here is some of what you will be doing:

Take Charge of Claims Oversight

• Manage end-to-end claims processes involving cargo damage, loss, or delays
• Investigate incidents, determine liability, and liaise with surveyors, insurers, and key stakeholders
• Lead settlement negotiations, ensuring timely, fair, and cost-effective outcomes
• Maintain detailed, compliant records—and uncover trends to support smarter risk strategies

Make a Real Financial Impact

• Work closely with our Leadership Team to reduce financial exposure from claims
• Track and analyse claim costs to spot savings and improve forecasting
• Ensure all claim-related financial provisions are accurately captured and up to date

Stay Ahead of Compliance

• Keep us compliant with maritime regulations across multiple regions, including NZ, AU, the Pacific Islands, and Singapore
• Stay informed on maritime and insurance law/international conventions that affect claims handling

Be a Trusted Contact for Customers & Partners

• Serve as the go-to person for all claim-related queries—clear, calm, and solutions-focused
• Coordinate with insurers, legal advisors, and contractors to bring claims to resolution
• Keep customers in the loop with proactive updates and transparent communication

Identify Risks, Drive Prevention

• Spot trends in claims and recommend operational improvements
• Collaborate with risk and ops teams to prevent recurrence of costly issues
• Help enhance shipping and logistics workflows to minimise damage and loss

Must-Haves – Your Key to Success!

• Experience in claims management (preferably within the insurance, logistics, transport, or marine industries)
• Deep knowledge of global shipping practices, insurance processes, and relevant legislation
• Strong analytical, negotiation, and communication skills
• A methodical mindset, paired with a proactive, people-first approach
• Exceptional attention to detail and the ability to make the hard calls where required
• Strong time management skills

This is a full-time permanent role based in our Parnell office (although consideration may be given to Singapore or Australia).  You will have the right to live and work in New Zealand or Australia at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Our NPDL Contribution:

• Competitive benefits package (salary + bonus)
• Hybrid working model
• Opportunity for development and internal mobility
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Wonderful Neighbour - spend a day in the community helping with various service projects
• Company focused on wellness and health

If you are someone who has excellent time management skills who wants to grow your career in the shipping industry, then this could be the role for you!

#LI-KM #LI-Hybrid

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