EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day.
This is an exciting opportunity for someone with strong customer service experience, an allied health background or previous case management experience to join EML’s Specialised Insurance Group (SIG), supporting our Hospitality Industry Insurance (HII) and Trinity Insurance portfolios.
As a Claims Specialist, you will manage a portfolio of physical and psychological claims, supporting injured workers through the end-to-end claims process. This may include determining liability, coordinating treatment, managing payments, facilitating case conferences and supporting recovery and return to work outcomes.
Within SIG, you will be supported by experienced Team Leaders, Technical Specialists and Injury Management professionals who are there to guide your development and success in the role.
As part of the recruitment process, shortlisted applicants will be required to attend a face-to-face Assessment Centre on Wednesday, 5th August 2026 in Sydney.
This is a permanent, full-time position based in our Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
Manage a portfolio of physical and psychological claims
Liaise with injured workers, employers, providers and internal stakeholders
Support recovery and return to work planning
Manage payments, treatment approvals and claim reviews
Facilitate case conferences and stakeholder meetings as required
ABOUT YOU
Strong customer service experience
Allied health, rehabilitation or case management experience is highly regarded
Excellent communication and relationship-building skills
Resilient, empathetic and able to manage competing priorities
Thrive in a collaborative and fast-paced environment
Passionate about helping people get their lives back
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Strong customer service experience
- Previous case management experience
- Allied health or rehabilitation experience
- Excellent communication and relationship-building skills
- Resilient, empathetic and able to manage competing priorities
- Ability to support recovery and return-to-work planning
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
