The Claims Manager will lead a team of Claims Adjusters and oversee the efficient and high-quality handling of cargo and marine claims within the Maersk Fleet environment. The role works closely with the Head of Claims Operations and Regional Claims leadership to ensure claims quality, operational excellence, stakeholder engagement and continuous improvement.
Key Responsibilities
- Lead, coach and support a team of Claims Adjusters in managing cargo and marine claims in line with established guidelines and procedures.
- Monitor team performance, service levels, KPIs and claims quality.
- Provide technical guidance on complex, high-value and sensitive claims, including liability, settlement and recovery matters.
- Ensure claims are appropriately investigated, documented and resolved while balancing customer experience, commercial considerations and legal requirements.
- Protect and pursue recovery rights and support loss prevention initiatives.
- Maintain high standards of claims documentation, data quality and system usage.
- Support the implementation and continuous improvement of Claims SOPs and processes.
- Identify capability gaps and support team training, coaching and development.
- Collaborate with internal and external stakeholders including Fleet/Marine teams, customers, lawyers, underwriters, P&I Clubs, recovery agents and third-party claims administrators.
- Provide accurate claims reporting, analysis and management information.
- Escalate complex or high-value matters to senior management as appropriate.
- Work collaboratively with global and regional Claims teams to drive consistent and effective claims operations.
We're Looking ForEssential
- Experience in cargo claims, marine claims, shipping, logistics, marine insurance or maritime legal claims.
- Proven experience handling complex claims and providing technical guidance.
- Experience in people leadership, coaching or team development.
- Strong analytical, problem-solving and decision-making skills.
- Strong written and verbal English communication skills.
- Ability to work effectively in a global matrix environment and manage multiple stakeholders.
- Strong organizational skills, attention to detail and ability to manage competing priorities.
- Commercial and solutions-oriented mindset.
- LLB, LLM, MBA or equivalent qualification.
- Knowledge of maritime law, shipping operations, logistics, marine insurance, P&I or claims management.
- Experience working with global teams and claims stakeholders.
- Exposure to process improvement and operational excellence.
- Experience with claims management systems and data-driven reporting.
Key Competencies
- People Leadership & Team Development
- Claims & Recovery Management
- Customer & Stakeholder Management
- Problem Solving & Conflict Resolution
- Process Improvement & Continuous Learning
- Resilience & Adaptability
- Collaboration & Teamwork
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Experience in cargo claims, marine claims, shipping, logistics, marine insurance, or maritime legal claims
- Experience handling complex claims and providing technical guidance
- Experience in people leadership, coaching, or team development
- Strong analytical, problem-solving, and decision-making skills
- Strong written and verbal English communication skills
- Ability to work effectively in a global matrix environment and manage multiple stakeholders
- Strong organizational skills, attention to detail, and ability to manage competing priorities
- Commercial and solutions-oriented mindset
- LLB, LLM, MBA, or equivalent qualification
- Knowledge of maritime law, shipping operations, logistics, marine insurance, P&I, or claims management
- Experience working with global teams and claims stakeholders
- Exposure to process improvement and operational excellence
- Experience with claims management systems and data-driven reporting
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
