Claims Manager - Frost Insurance Agency

It’s about solving problems and serving people.

Are you ready to provide next level support to help deliver top-quality experience and service? Are you described as someone with an inquisitive mind and an attention to detail? Do you like working in a fast-paced environment and have a goal-orientated mindset? If so, the FIA Claims Manager could be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a FIA Claims Manager with Frost Insurance Agency, you are our claims guru. In this role you will prepare and perform claim reviews and act as a trusted consultant. You love details and get excited about outlining your findings into digestible formats. You will be responsible for setting up claim procedures and implementing them insure the best possible experience for our clients. More than that, this role is about providing top-quality service with integrity, caring, and excellence.

What you’ll do:

• Prepare for claim reviews, which involves reviewing all open claims on accounts from loss run, preparing status reports on each claim from the various lines of coverage

• Perform claim reviews and acts as a consultant with clients, carriers or third party associates

• Review all monthly loss runs to determine accuracy of reserves and paid to date for Top Accounts and provide them with spreadsheets to outline results by policy term and/or coverage

• Follow up on claim reviews and action plans by corresponding with adjusters and documenting a plan for conclusion

• Provide oversight and coordinate a smooth settlement of disputed claims to insure the retention of our larger accounts

• Responsible for setting up claim procedures and implementing them to insure that our clients receive the best claims service available

• Responsible for oversight of all lawsuits and complex claims for FIA client policy holders

• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Licensed Claims Adjuster for 5+ years with a current Texas Adjuster's License (All Lines), or attainment within 90 days

• Texas General Lines Agent License: Property and Casualty (P&C), or obtainment within 90 days of hire

• Excellent written and verbal communication skills

• Strong organizational skills

• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Associates in Claims - AIC

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.