Claims Manager and Performance Manager

Reposted Yesterday
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Johor Bahru, Johor, MYS
In-Office
Mid level
Appliances • Manufacturing
The Role
Lead development and management of technical claims substantiation for Dyson products. Work with business, R&D, legal and external test partners to design methods, assess technical risk, analyse data, support litigation, review assets, and ensure regulatory-compliant, robust evidence supports marketing claims.
Summary Generated by Built In
About us

Dyson is a global technology company driven by engineering, innovation and a passion for solving problems others ignore. We challenge convention to create market-leading products that are different and better, continuously refining ideas from concept through to mass production.

The Product Claims and Regulatory team (“PCR Team”) sits within the Global Legal Services function, part of Dyson Legal and is made up of lawyers, scientists and engineers.

The PCR Team work with the business units to ensure that Dyson are able to make compelling, differentiated and robustly substantiated claims.   The claims function of the PCR team delivers technically robust claim substantiation through scientific expertise and consumer insight, providing evidence that withstands regulatory scrutiny and external challenge

About the role

As a claims and performance manager at Dyson you will be tasked with ensuing that we have robust and durable scientific evidence in place before we make any statements about the performance of our products to the wider world.

 

Responsibilities:

  • Working closely with the Business Unit, Commercial, Creative, Research, RDD and Legal teams to develop and refine robust claims substantiation strategy to support the Business Units claims vision.

  • Be responsible for developing the claims substantiation documentation for each project.

  • Identify and work with credible partners and test houses, setting up method development briefs.

  • Ensuring appropriate knowledge retention and sharing within the PCR team.

  • Undertaking technical risk assessments for substantiation and sharing this with the Business Unit and Legal team.

  • Communicating complex scientific information in a non-technical language. 

  • Providing technical support to the Litigation team on  incoming and outgoing challenges.

  • Analyse and interpret data and make informed decisions on the appropriate statistical analysis.

  • Supporting Dysons PCF framework by attending and informing milestone meetings.

  • Reviewing assets ahead of launch.

  • Contributing to PCR Team strategy and policies

  • Contributing to PCR Team’s strategic goals which align with the Global Legal Services function level strategies.

About you
  • Educated to degree level in a STEM subject

  • At least three years of experience working in industry in relevant roles

  • Highly technical, able to understand the impact of regulations and test metrics on our claims

  • Analytical with good numeracy, able to scrutinise claims and copy, identifying subtleties, flaws and inferences that might enable others to challenge the validity of Dyson advertising

  • A strategic thinker, able to identify opportunities and develop new test methods and concepts that benefit our product categories and influence consumer magazines and standards bodies

  • Engaging, communicative, influential, motivated, open-minded, flexible, detailed, professional and discreet

  • An excellent organiser and planner, able to prioritise and communicate across all levels of a business

Benefits

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
 

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Skills Required

  • Degree in a STEM subject
  • At least three years industry experience in relevant roles
  • Strong technical understanding of regulations and test metrics
  • Analytical skills and good numeracy, including appropriate statistical analysis
  • Ability to develop new test methods and strategic thinking for product categories
  • Excellent communication skills; able to translate complex science into non-technical language
  • Engaging, influential, flexible, detailed, professional and discreet
  • Excellent organiser and planner; able to prioritise and communicate across all business levels

Dyson Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.

  • Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
  • Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
  • Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.

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The Company
HQ: Singapore
13,356 Employees
Year Founded: 1993

What We Do

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas

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