Responsibilities
- Track and follow up on claims for lost, damaged, and late-delivered shipments across the EU region.
- Coordinate with cargo partners, delivery management, warehouse operations, and finance teams to resolve claims on time.
- Manage claim documentation, update tracking logs, and report on compensation status and financial KPIs.
- Analyze claim rejection reasons and ticket logs to run root cause investigations and fix process gaps.
- Identify operational bottlenecks to support claim process improvements and new region implementations.
Expected Qualifications
- Bachelor’s degree from a reputable university, preferably in Engineering, Logistics, or quantitative fields.
- Experience in logistics operations or handling shipment and ticket data.
- Advanced Excel skills, including pivot tables, formulas, and working with large operational datasets.
- Sharp analytical, data interpretation, and root cause analysis skills to spot patterns in large datasets and translate findings into clear, actionable conclusions.
- Thorough attention to detail with consistent end-to-end follow-up capabilities across cross-functional teams.
- Fluency in both written and spoken Romanian and English.
Skills Required
- Bachelor's degree, preferably in Engineering, Logistics, or a quantitative field
- Experience in logistics operations or handling shipment and ticket data
- Advanced Microsoft Excel skills, including pivot tables, formulas, and large operational datasets
- Analytical, data interpretation, and root cause analysis skills
- Strong attention to detail and end-to-end follow-up capabilities
- Fluency in written and spoken Romanian and English
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
