Claims Management Process Lead

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a high-achieving, thorough, and experienced professional to fill our open insurance claims manager role. Our ideal candidate is a motivated collaborator with a track record of success in the insurance industry and effectively manages a multifaceted team.

Bring your expert-level knowledge, communication skills, and positive attitude to day-to-day problem-solving, and we’ll provide you with continued education and advancement opportunities.

Responsibilities:

• Develop and implement claims management processes and procedures to ensure efficient and effective claims handling
• Manage the claims team to ensure that claims are processed accurately and efficiently
• Ensure that claims are handled in accordance with company policies and procedures
• Monitor claims trends and identify areas for improvement
• Work with other departments to ensure that claims are handled in a timely and efficient manner
• Provide training and support to claims staff to ensure that they have the necessary skills and knowledge to handle claims effectively
• Ensure that claims are processed in compliance with regulatory requirements
• Develop and maintain relationships with key stakeholders, including customers, brokers, and reinsurers
• Ensure that claims data is accurate and up-to-date
• Manage claims budgets and expenses

Experience

• Degree holder
• At least 8 years of experience in claims management in the insurance industry
• Strong knowledge of claims management processes and procedures
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Strong knowledge in life & health insurance
• Good understanding on regulatory related to claims management

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.