Claims Fraud Intelligence Analyst

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

The Fraud Intelligence Team 

Our Fraud Team plays a vital role in protecting our honest customers from inflated premiums caused by fraudulent activity. A crucial part of our Fraud Team is the Intelligence team which acts to defend Marshmallow from fraud rings and complex cases of insurance fraud. The team utilises industry intelligence sources and internal analysis to identify exposure which need to be investigated by our Policy and Claims Fraud teams. 

As a new joiner in a new and growing team, you will make a large impact on the Intelligence function in analysing risks and referring them to the appropriate investigation team and to the wider industry.

What you’ll be doing

• Reviewing external Intelligence from various data sources to locate policy and claims fraud exposure

• Analysing internal policy and claims data for emerging fraud trends

• Investigating referrals from internal teams and analysing them to find fraud ring and organised fraud exposure

• Referring suspected policy and claims fraud to relevant investigation teams

• Writing intelligence reports for internal and external dissemination

• Sharing information with partners, insurers, industry bodies and law enforcement to identify cross industry fraud

• Actioning and responding to requests for information from the police and other insurers in line with the Data Protection Act

• Collaborating and building strong relationships with the wider Fraud teams, especially 

• to inform them of industry fraud trends and tactics

Who you are

• You are keen to share ideas and contribute to the growth of a new team

• You have an investigative and analytical mindset with strong attention to detail and accuracy

• You are confident in good decision making, and can work efficiently under pressure

• You have strong communication skills and are comfortable in liaising with other teams from across the business about Intelligence

• You enjoy working in a high growth environment, and are adaptable to change and balancing conflicting priorities 

• You are a self-starter who likes to take ownership of their workload 

What we’re looking for from you

• You have experience working as an Intelligence Analyst within insurance with a specialism in claims fraud intelligence

• You have a working knowledge of organised insurance claims fraud 

• You have an ability to interpret a variety of datasets. The ability to use SQL is desirable.

• You are tenacious and persistent; knowing when further investigation can lead to positive commercial outcomes for the business

Perks of the job

• Hybrid working - Spend 2 days a month with your team in our collaborative London office 🏢

• Competitive bonus scheme (target 20% of base salary) - designed to reward and recognise high performance 🌟

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

• Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

We break it up into 3 stages:

• Initial call with a member of our Talent Acquisition team (30 mins)

• A combined technical and culture interview where you will discuss your previous experience and our ways of working with 2 members of the Claims Fraud team (80 minutes)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.